Administrative Representative, Warehouse

Description

Position Summary

The primary goal of the Administrative Representative, Warehouse is to provide day to day support for the operations at the contracted public warehouses that supply finished goods to ICU Medical customers throughout the U.S. This position will act as a liaison between the public warehouses and all levels of personnel in distribution, customer care, accounts receivables, inventory deployment, quality assurance, and transportation. Key activities include SAP troubleshooting, forms management, emergency order monitoring, inventory reconciliation, service level resolution, returns entry, freight claims processing, and accessorial review and payment.

Essential Duties & Responsibilities

Monitor emergency orders to ensure they are released to the warehouse, picked, and tendered to a carrier to meet customer expectations. This may require coordination of release from credit hold, Ibuy, marketing reserve, etc.

Provide training and day to day support to the public warehouses on ICU Medical’s operating procedures and the SAP order management system.

Monitor and resolve service level inquiries in the SAP system. This includes investigation of picking/shipping errors, carrier service failures, returns order entry, transportation claims, customer schedule changes, etc.

Responsible for data collection and distribution of weekly and monthly metrics reports to the U.S. Logistics network.

Audit and approve all warehouse invoices to ensure proper billing.

Work on special assignments as they arise.

Knowledge, Skills & Qualifications:

Exceptional interpersonal skills; professional demeanor and attitude

Strong analytical skills

Strong organizational skills

High level of attention to detail

Excellent verbal and written communication skills

Ability to prioritize key business objectives and respond quickly to changing priorities

Ability to work independently with minimal daily instruction

Able to multitask and work in a fast-paced environment

Proficient in Excel, Word and Outlook

Minimum Qualifications, Education & Experience

Must be at least 18 years of age

High School diploma or equivalent required; Bachelor’s degree from an accredited college or university is preferred

Minimum 3 years of experience

Travel Requirements

Typically requires travel less than 5% of the time

Physical Requirements and Work Environment

Work environment can range from cleanroom and proper gowning requirements to a production area that is open, potentially noisy, and with moving equipment.

Must be able to lift max of 50 lbs. unassisted, be able to lift and move equipment/parts up to 600 lbs. assisted.