Collections Team Leader

The Collections Team Leader manages bad debt accounts and client rehabilitation The correct pre-legal processes must be adhered to to ensure minimum penalties to the Company Team leadership skills are vital as the incumbent is responsible for optimising resources, utilising technology and people efficiently The incumbent is responsible for assessing team outputs and trends in order to monitor and track progress against targets Individual development and coaching of staff is critical to improve outputs The Collections Team Leader is expected to make suggestions that can lead to the continuous improvement of work and processes within policy Daily and monthly tracking of business results is required

Promotes diversity within the team Participates in planned activities that are appropriate for own and staff development

Monitors and reports on relevant processes, ensuring a strong feedback loop that enables effective tactical and operational decision-making

Manages Service Level Agreements and contracts with internal and external stakeholders according to the procurement policy Coordinates the relevant collections or recoveries process to achieve targets within legislated and agreed deadlines Ensures continuous process improvement to enable effective operational processes

Qualifications and Experience

2-3 Years' Collections and recoveries Experience

NQF 5 Banking or similar

Asset Finance Experience (Advantageous)

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

28/10/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

R41610