Licensed Insurance Customer Service Rep

Job Description

Consolidated Insurance Group has earned national recognition seven times from IIABA and Reagan Consulting. We have built a reputation for excellence through trusted relationships, unwavering ethics, and expert risk management. Representing a diverse range of A-rated carriers, we offer stability and consistency to both our clients and employees. Our culture is defined by a supportive, family-like atmosphere, a flexible hybrid schedule, and a shared commitment to doing what is right. The average tenure of our employees is 15 years. We'll enable you to build a career here.

We are seeking a Licensed Insurance Customer Service Representative to join our team in a hybrid remote capacity. This role focuses on servicing personal lines of insurance, including auto, home, farm, and umbrella policies. As the primary point of contact for clients, you will handle policy changes, billing questions, claims support, and quoting new opportunities, all while delivering a seamless and positive customer experience.

Base pay of $40,000-$60,000 annually, based on experience

Paid time off (PTO)

Flexible hybrid schedule

Health insurance and retirement plan

Hands-on training and career growth opportunities

Evenings and weekends off with a Monday-Friday schedule

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Weekends Off

Responsibilities

Serve as the main point of contact for personal lines clients

Manage policy changes, billing inquiries, claims submissions, and quotes

Provide detailed customer service with accuracy and professionalism

Collaborate with team members to ensure seamless client support

Identify opportunities to cross-sell within the existing client base

Requirements

Active insurance license (Personal Lines required)

Prior experience in customer service or insurance roles

Strong attention to detail and organizational skills

Ability to multitask and manage priorities in a fast-paced environment

Team-oriented mindset with excellent communication skills

Full-time

Hybrid remote