Technical Service Advisor - Automotive

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Technical Service Advisor - Automotive

Explore your next career move with one of our leading client companies in the market

Responsibilities

Offer hands-on technical guidance to workshop technicians on vehicle diagnostics, repairs, and maintenance.

Identify complex technical issues and escalate to management for resolution.

Keep the team updated on the latest automotive technologies and repair techniques.

Coordinate workshop schedules to ensure timely and efficient completion of tasks.

Mentor and support junior technicians to improve skills and performance.

Ensure adherence to safety standards, workshop protocols, and quality requirements.

Collaborate with other departments to maintain smooth workflow and customer satisfaction.

Requirements

Diploma or trade certificate in Automobile Engineering from a recognized institute (e.g., CGTTI, ATI, or equivalent).

Minimum 5 years experience in the automotive industry, including at least 3 years in a Service Advisor, Body Shop Controller, or technical supervisory role.

Strong technical knowledge of vehicles with the ability to troubleshoot complex issues.

Leadership and mentoring skills to guide and develop the workshop team.

Ability to perform under pressure while maintaining high quality standards.

Detail-oriented, quality-conscious, and customer-focused.