Operations Manager

Job Description

The Operations Manager is responsible for overseeing day-to-day business operations, ensuring efficiency, productivity, and alignment with company goals. This role involves managing processes, supervising staff, implementing best practices, and collaborating across departments to deliver high-quality products/services on time for the Gem City Business Unit.

Principal Responsibilities:

Production Oversight

Directly oversee the Production Supervisor and provide leadership to the shop floor team.

Ensure products move through the plant efficiently and in alignment with monthly revenue and delivery goals.

Monitor production performance and proactively address bottlenecks or delays.

Planning & Scheduling

Collaborate with the planning and scheduling team to align plant operations with the production schedule.

Prioritize work orders to optimize throughput and resource utilization.

Adjust priorities as needed to meet customer commitments and company objectives.

Implement and enforce standard operating procedures (SOPs) to ensure consistency and efficiency.

Track key metrics (on-time delivery, productivity, utilization) and report results to senior leadership.

Promote a culture of accountability, safety, and continuous improvement on the shop floor.

Work with production supervisor to schedule labor needed to achieve production requirements.

Responsible for on-time shipments of products to the customer.

Coordinate the customer product reviews with ITS Quality (i.e. DCMA and other Customer Quality).

Identify maintenance issues and request service, as needed.

Achieve manufacturing results and goals through efficient production planning, providing training, technical assistance, and supporting other departments.

Manage up to (10) direct reports

Customer Service

Collaborate with engineers to identify processes and tooling that may be required to produce the product being cost estimated.

Identify labor, material, and time requirements using blueprints, specifications, and related documents.

Evaluate production job margin by analyzing labor, material, outside processes, and time requirements to support quoting / sales team.

Other duties as assigned.

Qualifications and Educational Requirements:

Excellent communication skills (oral and written)

Detail Oriented

Working knowledge of Microsoft Office Suite

Manage time with little to no supervision, self-motivated

AS9100 Quality compliance, understanding, and commitment

Strong leadership and organizational skills, strategic planning abilities, and excellent analytical and problem-solving skills

ERP system proficiency

Ability to speak effectively before groups of customers or employees of the organization

High School Diploma or equivalent, Bachelor of Science or Technical / Engineering degree preferred

Minimum five (5) to eight (8) years of Manufacturing Engineering experience or related field experience

Minimum three (5) years of supervision and/or management

Benefit Package:

Medical

Dental

Vision

Flexible Spending and Dependent Care Accounts

Company-paid Short-Term and Long-Term Disability and Life Insurance

401(k) Plan with INSTANT Company Match

Paid Time Off (PTO)

Holiday Pay

Employee Assistance Program

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Full-time