Customer Service Representative

Job Description

Position Type:

Contract

On-site

Required:

Preference for 1 of the following:

College Degree OR

Previous contact center experience.

At least 1 year of customer service, sales, or call center experience.

Ability to contribute in a fast paced, team-oriented environment.

Aptitude to multi-task and adjust quickly to change in a busy financial service center.

Highly professional, career driven, and committed to World-Class Service.

Responsibilities:

Handle incoming phone calls regarding various service inquiries on accounts.

Respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.

Functional support areas include Cash Management products and services, Online and Mobile app, and general account or financial related inquiries.Company Description

Hired by Matrix believes in the human touch and starts every partnership with an in-depth conversation. By talking with our clients about their hiring needs and listening to job seekers describe their career goals, we build an understanding of what they are looking for and work hard to make it happen.