Client Analyst

Classification Purpose: The purpose of the CASA Case Manager (Client Analyst) classification is to serve as the primary point of contact for volunteer Guardians and Litem by managing cases and supervising assigned volunteers, in addition to serving cases of their own.

Job Duties: Interview children to assess needs and eligibility for educational, psychological medical and physical services.

Gather and document personal information, verifications and other documentation as required by program rules and guidelines.

Conduct interviews in person, in the client's place of residence, at least monthly.

Ensure agency standards of operation, procedures, and protocols are followed in each Guardian ad Litem case.

Document ongoing cases and volunteer supervision issues.

Review volunteers' monthly reports and offer feedback, including requests for additional information, to the volunteer.

Provide monthly updates to the appropriate data entry staff member; update the visit audit spreadsheet; and provide coaching to the volunteer.

Perform home visits as needed to support the volunteer.

Provide additional Guardian ad Litem support as needed.

Refer all legal matters to the agency staff attorney.

Maintain electronic records and prepare and submit Volunteer Assignment Requests (VAR) as needed.

Consult with the agency staff attorney and client analyst supervisor regarding the resignation or reassignment of a volunteer or any case requesting a "Staff as Guardian ad Litem" approval.

Maintain related documentation and reports as required by local, state and federal guidelines.

Gather statistical information regarding work activities.

Maintain contact logs.

Document all work activities in case files.

Attend conferences, workshops, and training, as required.

Maintain regular and predictable attendance.

These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.

Major Worker Characteristics: Knowledge of child abuse, neglect, drug & alcohol dependency, domestic violence, and mental health issues; agency policy and procedures; interviewing; electronic data processing.

Skill in word processing; dictation; equipment operation.

Ability to define problems, collect data, establish facts and draw valid conclusions; add, subtract, multiply and divide whole numbers; comprehend short sentences with basic, concrete vocabulary; comprehend simple sentences with common vocabulary; maintain accurate records; make appointments; work alone on most tasks; cooperate with coworkers on group projects; answer routine telephone inquiries from public; handle sensitive inquiries from and contacts with officials and general public; resolve complaints from angry citizens and government officials.

Minimum Class Qualifications for Employment: Any equivalent combination of relevant training and experience including but not limited to: Bachelor's degree in management, project management, social work or related field; or any four (4) year combination of related training and experience.

Additional Requirements: Must maintain a valid Ohio driver's license.

Must meet background check requirements.

Supervisory Responsibilities: None required.

Unusual Working Conditions: This position requires periodic evening and weekend hours and conducting home visits.