Multilingual Customer Service & Scheduling Specialist (Spanish

Job Description

Eastern Truck & Trailer is a commercial truck and trailer repair company with multiple shop locations across Central Ohio and a growing mobile service division. We're building a team that customers trust and employees are proud to be part of.

What you'll do

• Answer inbound calls and messages from fleet customers and drivers; capture details clearly and professionally in English and Spanish.

• Schedule and route work orders to the correct shop or mobile unit; coordinate with service writers and foremen.

• Provide status updates, ETA communication, and follow-ups after service.

• Translate customer concerns and technician findings when needed.

• Support parts/service teams with basic account and warranty information.

• Track metrics: response time, first-call resolution, customer satisfaction, and schedule accuracy.

What you'll bring

• Fluency in English and Spanish (required).

• Additional languages such as Russian, Ukrainian, Somali, Amharic, or Arabic strongly preferred.

• 1+ year in customer service, dispatch, call center, or shop service desk preferred.

• Calm under pressure; clear communicator; strong note-taking and computer skills.

• Familiarity with trucks/trailers or service environments is helpful, but we'll train the right person.

Schedule and location

• Full-time, on-site in Central Ohio with occasional early evening or rotating coverage as needed.

Compensation and benefits

• Hourly pay targeted at $20-$26 per hour depending on experience and language ability.

• Language premium available for verified additional languages.

• Benefits package and growth path into senior CSR/dispatch roles.

Preferred languages

• English (required)

• Spanish (required)

• Russian or Ukrainian (preferred)

• Somali, Amharic, or Arabic (preferred)

Full-time