Luxury Room Service Food and Beverage Manager

Job Description

Food & Beverage Manager – Luxury Room Service Dining

The Room Service Manager is responsible for overseeing all aspects of In-Room Dining operations, ensuring that service, quality, and presentation consistently meet or exceed established hospitality standards.

This leader supports daily operations, drives guest satisfaction, and fosters a collaborative, hands-on culture built on professionalism and excellence.

Key Responsibilities

Oversee daily In-Room Dining operations to ensure exceptional guest service and adherence to brand standards.

Lead, train, and motivate staff through hands-on supervision and clear communication.

Maintain thorough knowledge of all menu items, beverages, and service procedures.

Monitor guest satisfaction, resolve issues promptly, and promote a positive service culture.

Manage inventory, ordering, and par levels for all supplies and equipment.

Coordinate with Culinary, Front Office, and other departments to ensure seamless service.

Maintain compliance with food safety, sanitation, and liquor regulations.

Review daily sales, labor, and performance metrics to meet financial goals.

Schedule and supervise staff to align with business needs and service standards.

Support team operations during peak periods to uphold service quality.

Ensure cleanliness, organization, and readiness of all work areas.

Maintain accurate payroll, scheduling, and operational records.

Team Responsibilities

Participate in departmental inventories and assist in weekly revenue and labor forecasts.

Attend operational meetings, tastings, and trainings as required.

Assist with recruitment, onboarding, and performance evaluation of team members.

Provide floor support or kitchen assistance as needed during peak periods.

Maintain organized departmental records and filing systems.

Qualifications

High school diploma or equivalent; college coursework in hospitality or management preferred.

Prior supervisory or management experience in food and beverage, ideally within Room Service or luxury service environments.

Valid food handler and alcohol service certifications.

Strong communication, organizational, and leadership skills.

Working knowledge of food and beverage operations, including wine, liquor, and menu presentation.

Proficiency with point-of-sale systems and property management software.

Ability to perform basic math for financial tracking and reporting.

Flexibility to work varying schedules, including nights, weekends, and holidays.

Preferred:

Experience in high-volume or luxury hotel settings.

Formal training in wine, spirits, or culinary service.

Demonstrated ability in suggestive selling and upselling.

Certification in responsible alcohol service programs..

Full-time