ICT SYSTEMS ANALYST

JOB TITLE ICT SYSTEMS ANALYST NATURE OF JOB FULL TIME INDUSTRY INFORMATION TECHNOLOGY SALARY LUCRATIVE JOB LOCATION NAIROBI DUTIES AND RESPONSIBILITIES Systems Analysis and Optimization Evaluate existing ICT systems, applications, and workflows to identify inefficiencies, bottlenecks, and areas for improvement.

Gather and document business requirements from users, departments, and stakeholders to inform system upgrades or new developments.

Translate business needs into detailed technical specifications and solution designs.

Systems Architecture Design Design scalable, secure, and high-performance system architectures that align with organizational goals and technology strategy.

Develop both high-level and detailed system diagrams, technical documentation, and data flow models.

Recommend and lead the implementation of software and hardware infrastructure upgrades.

Cybersecurity Management Conduct risk assessments and audits to ensure compliance with cybersecurity policies and standards.

Identify vulnerabilities and implement security solutions including firewalls, intrusion detection systems, data encryption, and access control mechanisms.

Collaborate with security teams to develop incident response plans and ensure business continuity.

System Integration and Interoperability Lead integration of new platforms, applications, and services with existing legacy systems.

Ensure seamless data flow and communication between different platforms using APIs, middleware, or custom connectors.

Test and troubleshoot integrated systems to ensure data integrity and functional reliability.

Emerging Technology Implementation Research and evaluate new and emerging technologies, such as AI, Blockchain, IoT, and cloud-native systems, for business applicability.

Lead pilot projects to test and deploy AI/Blockchain-based solutions in key operational areas (e.g., automation, identity management, smart contracts). Provide strategic insights on technology trends to inform ICT roadmaps.

Project Management and Delivery Manage end-to-end ICT projects, from planning and requirements gathering through to delivery and support.

Prepare project plans, budgets, timelines, and resource allocation schedules.

Track project progress and manage risks, ensuring on-time delivery within scope and budget.

System Testing and Quality Assurance Develop and execute comprehensive test plans, including unit, integration, system, and user acceptance testing.

Analyze test results, resolve bugs, and ensure systems meet performance and usability standards before deployment.

Coordinate with QA teams and end-users for final validation.

Technical Support and User Training Provide tier-2/3 support for complex system issues escalated from IT support teams.

Train end-users and internal teams on new systems, features, or tools to ensure proper usage and adoption.

Develop user manuals, training guides, and knowledge base articles.

Documentation and Compliance Maintain up-to-date documentation for system configurations, change logs, and technical procedures.

Ensure all systems comply with local regulatory frameworks, data protection laws (e.g., GDPR, Data Protection Act), and industry standards.

Support audits by providing required documentation and evidence of compliance.

Cross-Functional Collaboration Act as a liaison between ICT, business units, vendors, and external consultants to ensure cohesive solution delivery.

Facilitate communication between technical and non-technical stakeholders to align ICT initiatives with business strategy.

Participate in strategy meetings to provide expert ICT input on operational and growth plans.

KEY REQUIREMENT SKILLS AND QUALIFICATION Degree in Information and Communication Technology (ICT), Information Systems, Computer Science, or a related field Minimum of 5 years of relevant experience in ICT systems analysis or a similar role Proven experience in system architecture design, cybersecurity frameworks, and enterprise-level system integration Strong understanding and practical knowledge of emerging technologies, including AI (Artificial Intelligence) and Blockchain Proficient in ICT project management methodologies and tools Excellent analytical, problem-solving, and communication skills Strong documentation and reporting capabilities Ability to work independently and as part of a team in a fast-paced environment HOW TO APPLY If you meet the above qualifications, skills and experience share CV on Interviews will be carried out on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted.