Service Support/Equipment Detailer

Service Support / Detailer

Position Specifics

Department: Service

Reports to: Service Manager or Service Location Manager

Supervises: None

Purpose

Responsible for maintaining the image of store facilities, equipment cleanliness, lot and grounds through routine maintenance. Performs any additional duties assigned by management in a professional and efficient manner all while adhering to safety rules and regulations.

Responsibilities

Clean and maintain facilities image for customers and employees

Stage equipment for customer clinics, open house, or other events

Maintain grounds including lawn, equipment displays and parking lot

Performs basic maintenance on company equipment such as, but not limited to, oil change, refueling, changing filters and mileage monitoring for depreciation

Demonstrate a constant commitment to customer service

Coordinates required repairs for items that cannot be completed in house

Services, assembles and replaces things like light bulbs, filters, fixtures and displays

Maintain a positive and professional working relationship with peers and management

Accountable for billable time and assigned work orders

Responsible for accurate documentation of diagnostics and repairs performed

May participate in Service EDUCATE Training programs required for the development of skills and knowledge

Operates and maintains vehicles, tools and equipment required to perform job responsibilities

Maintains a clean work area and performs work in a neat and orderly fashion

Follows all safety rules and regulations in performing work assignments

Maintains current knowledge of John Deere and competitive products

Experience, Education, Skills and Knowledge

Work independently with little or no supervision, self-motivated

Excellent customer service skills and attention to detail

Experience operating vehicles, tools, and equipment for maintenance purposes

Experience with basic computer functions

Experience working cooperatively in a team environment

Experience communicating effectively verbally and in writing

Must have an adequate toolset to perform job responsibilities

High School Diploma, GED, or equivalent experience required; Associates degree preferred

Valid driver’s license required; CDL (Commercial Driver’s License) preferred

REQUIREMENTS:

A valid Indiana drivers license

Must be able to operate large farm equipment

Be able to climb up and down equipment

Be able to operate a pickup truck w/trailer for lawn & garden deliveries

Be on time each and every day

This position requires working around different crop dusts and requires the use of a pressure washer to clean the exterior of farm equipment.

HOURS:

Monday – Friday 7:30 to 5:00

Saturday 7:30 to 12:00

Two 15 minute breaks

One hour lunch