Workplace Experience Manager - Thailand

Job TitleWorkplace Experience Manager - Thailand

Job Description SummaryJoin Cushman & Wakefield’s onsite team as a Workplace Experience Manager, responsible for creating a people-first, hospitality-driven environment for our client. You will design and manage programs that enhance employee engagement, workplace satisfaction, and overall well-being — ensuring every touchpoint in the office supports productivity, collaboration, and comfort.

Job Description

About the Role:

Lead the delivery of workplace experience programs, integrating hospitality, design, amenities, and services to create an exceptional work environment.

Collaborate with cross-functional teams (Facilities, Space Planning, Strategy, Communications, etc.) to align initiatives with client culture and business goals.

Collect and analyze employee feedback to identify opportunities for service improvements and innovation.

Oversee hospitality standards and training for onsite service teams, ensuring consistent, “white glove” customer service.

Monitor space readiness and operational quality, ensuring facilities, meeting rooms, and common areas meet workplace standards.

Proactively identify improvements to amenities, events, and programs that foster connection, engagement, and well-being.

About You:

Bachelor’s degree in Hospitality, Business, or related discipline; background in customer experience, workplace, or facilities management preferred.

Minimum 4–6 years of experience in workplace, hospitality, or client experience roles within corporate environments.

Strong communication (Thai & English) and relationship-building skills, comfortable engaging with senior stakeholders and diverse teams.

Demonstrated ability to analyze data, implement feedback, and drive continuous improvement in service delivery.

Highly organized, proactive, and detail-oriented, with a “can-do” attitude and customer-first mindset.

Proficient in Microsoft Office and adaptable to workplace technologies and data tools.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

Being part of a growing global company;

Career development and a promote from within culture;

An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”

R291516