Helpdesk Admin

Helpdesk Admin

Job ID

242898

Posted

15-Oct-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Facilities Management

Location(s)

Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia

**About the Role:**

As a CBRE Help Desk Associate, you will be responsible for delivering exceptional customer service while recording detailed and accurate information from a high volume of inbound and outbound calls and emails.

This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

**What You’ll Do:**

• Act as a primary contact for customers and staff. Troubleshoot and resolve problems of complexity.

• Maintain accurate records of interactions with customers and recurring problems.

• Ensure an efficient service by identifying needs, process improvements, opportunities, and weaknesses within the department and team.

• Promote, develop, and maintain strong relationships between departments and with customers.

• Coach and mentor helpdesk team members.

• Identify training needs to ensure the staff is educated to achieve business needs.

• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.

• Impact own team and other teams whose work activities are closely related.

• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

**What You’ll Need:**

• High School Diploma or GED with 3-4 years of job-related experience.

• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.

• Advanced organizational skills with an inquisitive mindset.

• Ability to evaluate and communicate unusual and complex content in a concise and logical way.

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)