Service Delivery Technician

100% Company-Paid Medical and Dental Benefits

Free Fiber Internet Service

Comp: $22-$28 per hour

Who We Are:

We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 20041994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

Position Impact:

The Service Delivery Technician - Site Surveys is responsible for conducting detailed site assessments at business and residential Multi-Dwelling Units (MDUs) to support the successful planning and execution of service installations, infrastructure deployments, and network upgrades. This position plays a key role in gathering accurate, site-specific data required by engineering, construction, and service delivery teams. The technician works in a variety of environments, including commercial buildings, apartment complexes, and mixed-use developments. The role requires strong attention to detail, technical knowledge of network infrastructure, and effective communication with property contacts and internal stakeholders.

Requirements

Qualifications and Experience:

Eligibility for US Employment without sponsorship

Minimum of 18 years of age

High School Diploma or GED or equivalent combination of education and experience is preferred

A valid driver's license, subject to successful verification through a DMV check, is mandatory

1-3 years of experience in field service, site surveying, or telecommunications infrastructure

Familiarity with Multi-Dwelling Unit (MDU) environments and the distinct considerations for both business and residential installations

Solid understanding of structured cabling, fiber optic systems, power distribution, and network equipment

Proficient in the use of digital survey tools, mobile applications, and documentation platforms

Strong organizational and communication skills, with the ability to interface effectively with internal teams and external property contacts

Ability to work independently with minimal supervision and manage time effectively across multiple job sites

Comfortable working in outdoor environments, confined spaces, and at heights, as required

Willingness and ability to travel to various work sites, including overnight stays, and to work overtime, weekends, holidays, or off-hours as necessary

Experience with CAD, GIS, or mapping software is preferred

Working knowledge of local building codes and permitting processes

OSHA or other relevant safety certifications strongly preferred

The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication

Bilingual communication skills are considered a plus, particularly when serving diverse communities

Skills:

Proficient use of MS Office applications including Teams, Word, Excel, and Salesforce

Functional use of common office equipment, computers, and office software

Ability to distinguish colors and audible tones

Essential Duties and Responsibilities:

Site Survey and Pre-Installation Assessment:

Conduct detailed on-site surveys at MDU properties, including business and residential buildings, to evaluate service feasibility

Assess site conditions such as building layouts, access to units, riser locations, existing conduits, and potential network entry points

Determine availability and suitability of power sources and structural pathways for equipment installation

Identify and report any physical, logistical, or regulatory constraints that may affect deployment or scheduling

Capture high-quality documentation including photographs, floor plans, as-built sketches, and field notes

Upload site data into internal project tracking systems or design platforms for use by engineering and project management teams

Stakeholder Coordination:

Schedule and coordinate site access with property owners, managers, facilities staff, and tenants as necessary

Communicate professionally to explain the purpose of the survey and gather any site-specific requirements or restrictions

Assist with obtaining access permissions, lockbox codes, or gate credentials to support future installation or construction efforts

Fiber Installation and Service Readiness:

Assist with or conduct the installation of fiber optic cable, conduit pathways, handholes, and termination enclosures at or near the surveyed site

Route fiber from outside plant infrastructure into customer premises, following best practices for building penetration and protection

Perform fiber splicing, termination, and light source testing to ensure signal integrity and compliance with quality standards

Conduct basic installation tasks in alignment with service readiness such as wall-mounting equipment or prepping distribution points

Support initial troubleshooting and diagnostic tasks as needed following service turn-up or if discrepancies are found post-survey

Tools, Equipment, and Documentation Management:

Maintain inventory of tools, digital survey devices, PPE, and other field gear in good working condition

Use mobile applications, CAD tools, GIS mapping, Salesforce or internal platforms for documenting and uploading field data

Ensure survey findings are clearly and accurately reflected in records used for planning, permitting, or billing

Adhere to company documentation protocols, including version control, naming conventions, and secure data storage

Project and Operational Support:

Provide input to engineering, construction, and service delivery teams to improve planning accuracy and installation efficiency

Collaborate with internal departments on timelines, materials, and scheduling for upcoming installations

Support special projects, process audits, or initiatives related to MDU infrastructure expansion or operational performance

Provide field-based insights to support continuous improvement in survey practices and service workflows

Vehicle Maintenance and Travel:

Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties

Maintains a clean driving record as defined by the current fleet insurance underwriter

Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors, including businesses and/or residents depending on the nature of the job

May be required to work overtime, after hours, on weekends, for emergencies, or be on-call as needed to ensure work is completed

Safety Awareness and Compliance:

Adheres to OSHA, company, and site-specific safety protocols during all fieldwork, ensuring a secure and compliant work environment

Maintains situational awareness by identifying and avoiding common job-site hazards such as uneven terrain, confined spaces, electrical systems, loose pets, children, and other environmental risks

Uses appropriate personal protective equipment (PPE) and follows safety protocols in high-risk situations (e.g., working at heights or near energized systems)

Completes all required safety documentation, including pre-job safety planning tools, and participates in safety briefings, tailgate meetings, and refresher trainings

Observes, reports, and documents safety concerns, incidents, or near-misses; participates in investigations when needed

Responds appropriately to safety warning cues and devices such as alarms, odors, and hazard labels

Stays up to date with safety standards and industry best practices related to fiber optic systems and field operations

Additional duties as required.

Benefits

Why Join Our Team:

Join a tight-knit crew-no faceless corporation vibes here

Growth potential: promotions and new challenges are part of our DNA

Competitive base salary

Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)

Free fiber internet service for all employees living in our service area

A culture built on integrity, mutual respect, and a shared purpose

Call to Action:

Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.