IT Incident Manager

Job Title: IT Incident Manager

Location: HYBRID Columbus, Ohio

Duration: 4mo contract

Rate: $35hr

What's the Job?

Monitor and manage incident tickets to ensure timely resolution

Investigate, diagnose, and resolve incidents to minimize downtime

Communicate with stakeholders and end-users about incident status and resolution

Identify and escalate high-priority incidents to appropriate teams for prompt attention

Document incident details, troubleshooting steps, and resolution in the incident management system

What's Needed?

Associate degree in IT or a related field or equivalent experience

2 years' experience working with ServiceNow

2+ years in a deskside support role

Strong understanding of ServiceNow Incident Management

ITIL v3 or v4 Foundation training, or higher level of ITIL Certification or willingness to get the certification

What's in it for me?

Opportunity to work in a dynamic and collaborative environment

Gain valuable experience in incident management and ITIL processes

Contribute to process improvement initiatives

Work with a team of skilled IT professionals

Develop your career in a growing organization

Upon completion of waiting period consultants are eligible for:

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending Account

Supplemental Life Insurance

Short Term and Long Term Disability Insurance

Business Travel Insurance

401(k), Plus Match

Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.