Cloud Engineer / Application Support Specialist

Cloud Engineer / Application Support Specialist

3 Positions

Location: Plano TX (submit within TX who is open for relocation)

W2 Candidates

Must have: AWS (must have at least 3-4 skill - S3, EC2, VPC, EKS, ECS, CLOUDFORMATION, CLOUDWATCH, IAM)

Big Plus: EKS/Kubernetes AND terraform

Key Responsibilities:

• Deliver incident management and advanced-level support for the AWS Platform, hosting a large volume of applications

• Serve as the initial point of contact for application developers via a ticketing system.

• Communicate effectively with users at various organizational levels.

• Implement and utilize automation to support the scalability of the environment.

• Optimize operational processes to enhance efficiency, reliability, and security.

• Train users to self-diagnose and troubleshoot issues for expedited resolution.

• Conduct thorough investigations into issues to identify root causes and document strategies to prevent recurrence.

• Provide support for public cloud environments, particularly AWS.

• Manage events and incidents efficiently.