Branch Manager Kempton Park

A recent professional profile photo is to accompany your application.

EMPLOYMENT TYPEÂ Â :Â Â Â Â Â Â Â Â Â Â Permanent

SECTORÂ Â Â Â Â Â Â Â Â Â Â Â Â :Â Â Â Â Â Â Â Â Â Â Management

BASIC SALARYÂ Â Â Â Â Â Â :Â Â Â Â Â Â Â Â Â Â Market related

START DATEÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â :Â Â Â Â Â Â Â Â Â Â A.S.A.P / Immediate

REQUIREMENTS:

Matric certificate (Grade 12) and relevant tertiary education

Minimum of 2â 3 years of relevant work experience (preferably in storage, retail, or property management)

Own reliable transport and a valid driverâ s license

Strong leadership, communication, and organizational skills

Professional telephone etiquette and computer literacy

Proficiency in Microsoft Office (experience with Sage Evolution is advantageous)

Customer-focused, service-oriented, and solution-driven attitude

Willingness to work at different sites within the regionÂ

DUTIES:

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Branch Operations & Administration:

Oversee the daily operations of the branch and ensure smooth functioning across all departments

Maintain a professional, clean, and welcoming environment, including gardens, communal areas, offices, and bathrooms

Manage general office duties such as reception, telephones, client assistance, ordering consumables, and maintaining printing stations

Ensure accurate record keeping, FICA compliance, and contract management

Conduct daily facility inspections and assign maintenance or cleaning tasks as needed

Accurately capture all quotations, contracts, and customer interactions on Sage Evolution

Submit regular reports and updates to the Regional ManagerÂ

Sales & Client Relations:

Drive sales of units, parking, office, and warehouse space, and meet occupancy targets

Convert leads and upselling available service packages

Handle all client interactionsâ new, existing, or exitingâ with professionalism and efficiency

Respond promptly to enquiries, process refunds and deposits, and resolve client concerns

Promote the brand to attract leads and improve sales conversionÂ

Customer Service Excellence:

Maintain high standards of service for all clients and walk-ins

Manage client feedback, complaints, and queries with a solutions-oriented approach

Build and maintain long-term client relationships to promote retentionÂ

Facility & Property Management:

Monitor the cleanliness and upkeep of all areas, including bin clearing, garden maintenance, and sweeping

Coordinate and supervise branch maintenance, including plumbing, lighting, painting, and signage

Submit maintenance and OH&S (Occupational Health & Safety) reports as required

Ensure all storage units are cleaned and repaired before being reletÂ

Security & Compliance:

Ensure all security systems (electric fencing, alarms, access controls, and cameras) are fully operational

Perform daily checks on security features and perimeter walls

Personally manage and monitor overdue units, overlocking, and suspension procedures

Liaise with the Regional Manager and COO regarding any security incidents or breaches

Comply with health and safety protocols, including regular fire equipment checksÂ

Staff Management:

Supervise branch staff and monitor daily performance

Ensure productivity through effective communication, guidance, and task allocation

Address and escalate HR-related matters through appropriate channels

Maintain team morale and enforce discipline when necessaryÂ

Finance & Cash Handling:

Manage e-wallet usage, daily/weekly cash-ups, and bank deposits

Map cashbook receipts and carry out debtor collections (calls, SMSs)

Ensure full compliance with company financial protocols and debt collection processes