OPERATIONS MANAGER

JOB TITLE OPERATIONS MANAGER NATURE OF JOB FULL TIME INDUSTRY HARDWARE AND BUILDING MATERIALS SALARY KSHS.100,000 -150,000 JOB LOCATION MOMBASA ROAD DUTIES AND RESPONSIBILITIES Operational Oversight Oversee daily operations of the store including sales, inventory, logistics, and customer service.

Ensure the business operates efficiently and meets productivity targets.

Implement operational systems, processes, and best practices that contribute to improved efficiency and effectiveness.

Sales Growth & Customer Acquisition Monitor and evaluate performance of the sales team, ensuring individual and team targets are achieved.

Develop and implement strategies to increase foot traffic, repeat business, and customer retention.

Identify and pursue new business opportunities and partnerships.

Work closely with the marketing team to implement local promotions and campaigns.

Inventory & Supply Chain Management Monitor stock levels and ensure optimal inventory is maintained.

Coordinate procurement and supplier relationship management to ensure timely deliveries and competitive pricing.

Oversee warehouse operations including receiving, storage, and dispatch of goods.

Team Management Supervise, mentor, and support departmental staff to ensure optimal performance.

Facilitate regular staff training and development programs.

Lead performance appraisals and ensure KPIs are met.

Customer Experience Maintain high levels of customer satisfaction by ensuring service quality, timely delivery, and effective resolution of complaints.

Conduct regular customer feedback surveys to improve services and offerings.

Reporting & Compliance Prepare and present operational reports to senior management including sales reports, inventory turnover, and staff productivity.

Ensure adherence to all regulatory and health & safety standards.

KEY REQUIREMENT SKILLS AND QUALIFICATION Degree in Business Administration, Marketing, Supply Chain Management, or a related field 7+ years of experience in a similar operations or general management role within the hardware/building materials, construction supplies, or retail distribution industry Strong leadership and team management skills Proficient in inventory management systems and POS software Demonstrated ability to drive sales and customer acquisition Excellent organizational, communication, and problem-solving skills HOW TO APPLY If you meet the above qualifications, skills and experience share CV on Interviews will be carried out on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted.