Application Support Analyst II

About the Opportunity

Driscoll’s is looking for an Application Support Analyst with a real passion for innovation. Please join us in our next adventure: transforming our farming heritage to meet the next generation of the agriculture industry AgTech, where agriculture and technology intersect.

Responsibilities

· Responsible for managing activities in collaboration with Application support team in different time zones and ability to communicate with international customers and to accomplish planned growth.

· Delivering assigned scope within deadlines adhering to established patterns and standards

· Generate appropriate levels of quality technical and functional documentation

· Participating in daily/weekly design meetings and interacting with peer Application support analyst to work towards a common solution.

· Presenting to peers, team or IT community on technologies ideas, or other projects.

· Maintain high availability for application and client support.

· Work closely with the Business users on request to generate reports, User Access Review and Security group changes.

· Work close with the supply chain team to gain confidence to support the grower accessing applications.

· Understand how the business is currently using the WMS and other technology and provide insight to IT & Warehouse Management.

· Maintain and enforce security policies and procedures aligned with best practices for segregation of duties and lead other process improvement initiatives.

· Monitor Help Desk Ticketing System for issues specific in ServiceNow, or for any tickets which can be resolved remotely.

· Works with support partners to provide 24x7 support and Level 3 escalation

· Respond to user questions via chat, email, support ticket, phone, or in person as appropriate. Ask questions to assess the scope and nature of the issue. Resolve or escalate as necessary.

· Represents Driscoll’s in an ethical and business like professional manner in all interactions with growers, co workers, suppliers, customers and the business community at large

Candidate Profile

Bachelor’s degree in Computer Science, or Business, or equivalent work experience

Experience as a Support Professional in IT field or as an IT Technical Consultant.

Must be familiar with standard concepts, practices, and procedure for supporting business application in a complex and dynamic operations environment.

Knowledge of Microsoft Office, SharePoint, web based application, handheld RF devices and remote connectivity software a plus.

Experience in ERP, WMS support experience, with financial knowledge.

Excellent written and verbal communication and problem solving skills

Excellent learning skills with the ability to quickly pick up new technologies

Excellent communication skills, collaboration skills, self motivation and must have a strong team spirit.

Ideally a candidate will also have an understanding of business concepts e.g. A candidate would understand what is meant by “ensure users that can post invoices are not allowed to pay vendors

Must have technical knowledge in tools used in Driscoll’s like ERP, EDI, Integration and custom build apps facing grower, customer and employees

R0008360