Senior Housing Manager

East Coast & Yorkshire Region

Office Base: Durham/ Leeds

Permanent, Full time (37.5 hpw)

Salary £36,000 pa, negotiable based on skills and experience, with great benefits including Health cash plan

Home, a place where you belong

This is a great job opportunity for a Senior Housing Manager to join Home Groups awesome housing team within our Income Function. As our Senior Housing Manager through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities.

We’re looking for a Senior Housing Manager who can lead our income team and drive performance across rent collection, arrears recovery and tenancy sustainment. You’ll play a key role ensuring our customers receive excellent service while meeting organisational targets.

Typical day as a Senior Housing Manager: Arrears and Income

You’ll line manage and coach our Community Housing Assistants and can take on wider leadership responsibilities, including line management of additional colleagues in the future.

Proactively managing and responding to customer queries and complaints and confident working with external stakeholders such as local authority’s, MP’s etc.

Motivate and support the Income team to achieve rent collection and arrears targets across multiple tenures.

Oversee complex arrears cases, ensuring legal and pre court protocols are followed.

Analyse arrears trends and produce performance reports for Operations Manager and implement and review income management policies, ensuring compliance with legislation and good practice.

Represent the region at national income protection groups and performance groups, contributing to the sharing and development of best practice across the sector.

Fancy going home each day knowing that you have helped change our customers lives for the better. You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You have

Have a strong background in social housing, specifically income management, performance management and understand housing law.

Experience in leading and developing teams and knowledge of housing law, welfare benefits and debt recovery processes

Excellent communication and negotiation skills, with the ability to handle complex cases or sensitive situations.

A customer focused approach, committed to promoting tenancy sustainment and financial inclusion

Super organised and methodical in your approach, you’re also a proactive self-starter with a “can do” positive attitude

This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.

Confident working with external partners and stakeholders such as local authorities, MP’s etc

Job details

This is a hybrid role

We work Monday to Friday (9 am until 5 pm) and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary.

To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Stronger together

We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

What’s in it for you?

34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!

Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.

Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.

We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!

Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.

Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Senior Housing Manager Job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at