Asst Mgr-Customer Support

Position Purpose: To nurture existing customer relationships and ensure maximum satisfaction to both external and internal customers

Responsibilities

Key Activities

% Time Spent

Customer Relationship Management

· Follow up with customers- existing and potential- on documentation compliances- during negotiation stages, pre-execution and post-execution of lease agreement (BG/ Insurance, other documents)

· Update customers on manufacturing status in case of new rakes/ off-hire intimation in case of existing rakes, etc

· Follow up with customers on outstanding payments

· Customer grievance redressal- interaction with respective Sales manager(s) and other functions as required to address customer issues. A proper tracking system to be maintained

· Visit customers to address issues with Sales manager (occasionally)

70%

· Assist in preparation of MIS reports

15%

· Assist in due diligence process

15%

Qualifications

Interaction: Briefly describe the level/type of contacts that will interact with the position.

This individual must be able to interact effectively with and present to all levels within GIPL.

Individual will have regular contact will customers.

Education and/or Experience Required (including certifications):

Must have a Degree in any discipline

Min 6-8 years’ experience in Sales Support/ Customer Service

Proficiency in MS Word/ Excel/ Power point

Key Competencies (non-technical behavioral skills, i.e. presentation, negotiation, customer service skills), in priority order. Select from “key competencies for job descriptions” list:

Good problem-solving skills

Good communication skills, both verbal and written

Strong interpersonal skills

Diligent and trustworthy, with good initiative and enthusiasm

Positive attitude with customer service mindset, ability to work in a team and positive attitude

Prioritize and handle multiple tasks

Posting Duration

This posting will remain open until the role is filled.

As of the post date, the salary range for this position is:

Min

Max

This role may be eligible to participate in the Company’s short-term incentive plan, the details of which will be provided to the applicant upon hire.

Full Time