End User Services Analyst

End User Service Analyst

Key Duties

Diagnose and resolve hardware/software issues

Provide second-level support for unresolved Service Desk incidents

Respond to service tickets via phone, email, or incident management system

Collaborate with End User Services to resolve technology issues

Install and configure hardware/software per corporate standards

Ensure timely and well-documented resolution of work orders

Manage PC replacements and emergency exchanges

Track and manage end-user device inventory and spare equipment

Develop and optimize OS/hardware repair procedures

Update IT Manager on local infrastructure status

Handle repair part orders and inventory

Requirements

Bachelor's degree or equivalent experience

2+ years in Windows desktop OS deployment

2+ years with LANDesk, SCCM, or similar tools

2+ years in Mobile Device Management

Experience with Windows 10 and Apple Mac support

Strong knowledge of network infrastructure and security principles

Full-Time