Customer Service Agent

Job Description

Description

Location: Cleveland, OH

Company: Unilux Brand

Job Description:

Unilux Brand We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. As the first point of contact for our valued customers, you will play a crucial role in providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a seamless experience across all channels.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Resolve customer complaints by identifying the issue, offering solutions, and following through to ensure satisfaction.

Maintain a detailed record of customer interactions, transactions, comments, and complaints in our CRM system.

Provide product information, advice, and troubleshooting assistance to enhance customer understanding and use.

Collaborate with team members and other departments to improve service delivery and customer experience.

Skills, Knowledge and Expertise

High school diploma or equivalent; additional education or certifications in customer service is a plus.

Proven experience in a customer service role, preferably in a fast-paced environment.

Excellent verbal and written communication skills.

Strong problem-solving abilities and a customer-centric mindset.

Proficiency in using customer service software, including CRM systems and Microsoft Office Suite.

Ability to multitask, prioritize duties, and manage time effectively in a busy setting.

Benefits

Comprehensive health, dental, and vision coverage

Paid time off, including vacation and sick leave

Retirement savings plan with employer contributions

Employee wellness programs and mental health support

Professional training and development opportunities

Full-time