HVAC Dispatcher

UGI Heating, Cooling & Plumbing has served homeowners in Pennsylvania for over a century. Our team of talented, experienced and continuously trained technicians specialize in residential HVAC services. UGI was acquired by HomeServe in 2020. HomeServe, a certified Great Place to Work, values honesty, respect, collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment.

The primary role of the Dispatcher is to schedule and route technicians based on skill levels, job requirements, and availability by service territory.

The hourly pay range for this role is $18-$22/hour and comes with an impressive full suite of benefits, listed below.

Responsibilities:

Notify customers when parts arrive and coordinate the logistics to install parts.

Utilize system software to communicate to Customer Service Representatives of scheduling capabilities.

Assist Service Technicians, Supervisors, Managers and Customer Service Representatives daily.

Manage technician's workload to achieve compliance goals.

Communicate any service concern /issues.

Responsible for creating work orders, dispatching technicians, and communicating with customers.

Must remain agile and ready to handle sudden route changes or delivery issues.

Requirements:

Dispatch Experience

Excellent Organization Skills

Excellent Communication Skills

Quick Thinker

Problem Solver

Able to work in a fast pace environment

Enjoy Providing exceptional customer service

Flexibility to work overtime

Strong written and verbal communication skills, with in depth knowledge of Word, Excel, Outlook, and Windows

High school diploma or equivalent

Familiarity with the operation of HVAC Systems a plus. IE: Wennsoft / Click

Ability to work one of the shifts listed

In return, we offer:

Competitive compensation

Career development and advancement opportunities

Casual attire throughout the week

Friendly, open and team-oriented work atmosphere

Excellent benefits including generous medical, vision, dental and life & disability insurance

401(k) plan with a company match

Paid time off

Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

HomeServe USA is an equal opportunity employer.

#UGI

Equal Opportunity Employer

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