Controls Service Engineer/Specialist
Description:
Job Title: Controls Service Engineer
Work Location: Atlanta, GA Metro
Duration: Full Time
Education/Experience Required: Bachelor's degree in mechanical, electrical or similar engineering track OR equivalent industry experience
Responsibilities:
Service and Support – 80%
Perform regular inspections, maintenance, and software updates of control systems
Identify and address system malfunctions or inefficiencies
Implement system upgrades and enhancements to improve efficiency and performance
Continuously monitor service and support communication channels, including phone lines, email, chat, and ticketing systems
Track service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trends
Promptly respond to incidents, outages, and service disruptions to maintain SLAs
Collaborate with technical teams to resolve critical incidents quickly and efficiently Project Support – 15%
Instrumentation & Electrical Design
Create instrument lists by examining P&ID drawings
Compile submittal and procurement documentation for controls and instrument hardware
Provide technical support for service technicians
Inspect completed support requests
System Design and Configuration
Participate in customer design review meetings
Assemble development system using project hardware and computers
Configure user interface and HMI screens
Configure DDC, PLC and/or DCS control algorithms
Draft system documentation from templates
Assist is customer demonstrations and acceptance testing
Configure networks to interface with equipment.
Onsite System Startup
Works in a supervised role and/or with a team at a customer site
Install project software and configuration onto site systems
Participate in point-to-point loop checks
Perform instrumentation and software calibration and tuning
Participate in functional tests of all systems
Troubleshoot installation discrepancies
Program field modifications as required
Assist with developing commissioning test plans and documentation updates/redlines
Assist with developing training documentation/presentation on operations and maintenance of system Sales Support – 5%
Serve as a technical contact for customers
Support sales teams during customer meetings
Identify future sales opportunities with customer contacts
Maintain relationships with existing customers Working Conditions
Position is subject to on-call rotation schedule.
During on-call rotation assignment, individual is available 24/7 for an assigned period to respond to customer calls.
Position requires travel to customer facilities for maintenance, troubleshooting, and installation activities.
Presence at customer locations and travel required. Variable by geographical location. Skills & Qualifications:
Education – Bachelor's degree in approved mechanical, electrical or similar engineering degree track OR equivalent industry experience.
Basic understanding of mechanical and electrical systems found within customer environment.
Demonstrated understanding of at least one applicable controls platform:
Controls Experience: Tridium: Niagara N4
Distech: Experience with BACnet and LON Distech controllers, Eclypse Controllers
Johnson Controls: Facility Explorer or Metasys controllers
Siemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight
Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS
Other useful technologies include: Scripting languages (VBA, Python, etc.)
Knowledge of Kepware OPC server, ThinManager, VMware is preferred. HVAC Experience Preferred:
Basic understanding of HVAC systems in large building automation systems.
Understanding of sequence of operations and P&IDs for HVAC and plant utilities.
Experience with functional testing, including the ability to create, maintain, and execute test plans.
Experience with specifying instrumentation and control valves for HVAC systems For more information or to view other opportunities, visit us at
Paladin Consulting is an EEOC employer.