Radiology Scheduling Specialist

At Mahaska Health the Radiology Scheduling Specialist plays a vital role in ensuring the smooth operation of the radiology department by managing scheduling, patient communications, and administrative workflows. This position serves as a key liaison between patients, radiologists, technologists, and other healthcare professionals to facilitate timely and accurate diagnostic imaging services.

Essential job responsibilities include but are not limited to,

Schedule and confirm patient appointments for radiological exams

Greet all patients/clients, family, caregivers, and/or visitors to the department/clinic in a friendly manner.

Answer phones and take accurate messages in a professional manner.

Address patient inquiries with professionalism and empathy

Coordinate imaging procedures across multiple modalities (e.g., X-ray, CT, MRI)

Optimize daily workflow to reduce patient wait times and maximize equipment usage

Assist patients/clients, family, and/or caregivers with the completion of all necessary paperwork including, but not limited to medical history, medications, and insurance.

Maintain accurate patient records and imaging documentation

Verify insurance coverage and obtain necessary authorizations

Assist with billing processes and submission of claims when needed

Provide clear instructions regarding exam preparation and follow-up

Communicate effectively with radiologists, technologists, and nursing staff

Monitor compliance with HIPAA and hospital safety protocols

Support inventory management and ordering of supplies

Handle and respond to imaging requests in a timely manner, acquiring all necessary information.

Develop effective rapport with referring healthcare practitioners.

Prepare necessary documentation including insurance verification/authorization, reports/logs, order forms, etc. in a timely manner according to federal, state, and facility-specific rules and regulations.

Consult with members of the team to help maintain appropriate imaging schedules taking into consideration the needs of the provider, patient/client, family, and/or caregiver. Demonstrate the ability to handle changing schedules of patients/clients.

Provide appointment reminder phone calls to patients.

Provide assistance in patient way-finding and transportation as needed.

Present a positive service-oriented approach with patients/clients, family, caregivers, facility staff, and co-workers at all times.

Assist with the orientation of new staff, volunteers, and students.

Monitor office supply inventory.

Demonstrate an ongoing commitment to reducing costs and improving productivity in the department.

Maintain positive working relationships with the healthcare team, patient/client, family, and caregivers.

Perform necessary housekeeping to help maintain the cleanliness of the department/clinic.

Flexible and able to multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.Job Requirements include but are not limited to,

High school diploma or general education degree (GED).

Two years of experience in a medical office or radiology setting preferred

Knowledge of medical terminology and insurance processes

familiarity with radiology information systems (RIS) and electronic health records (EHR)

Must have a strong background in Word, Excel, Windows, and Outlook.

Must be able to organize and prioritize work, including working autonomously on assignments/projects.

Ability to write simple correspondence. Ability to effectively present information in one-on-one settings to patients/clients, family, caregivers, facility staff, and other employees of the organization.

Demonstrate flexibility and willingness to change and learn when necessary for efficient department operations.

Ability to manage problems involving a few concrete variables in standardized situations.

Ability to perform the essential work functions of this job, with or without reasonable accommodations.

Ability to relate positively, professionally, and cooperatively with others.

Accuracy and attention to detail are a must.

Effectively communicate orally and in writing.

Equal Opportunity Employer

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