Blackboard Support Coordinator

Salary: $43,400.00 - $48,825.00 Annually

Location : OH 45662, OH

Job Type: Full-Time

Job Number: 202300296

Division: Finance and Administration

Department: FA-Information Technology Services

Opening Date: 10/14/2025

Closing Date: 10/27/2025 11:59 PM Eastern

Job Description Summary

The Blackboard Support Coordinator assists the Blackboard Administrator with the technical and operational deployment, ongoing change management, and administration of the SSU enterprise-wide learning management system (Blackboard). Provide first-tier support by troubleshooting problems reported by faculty, staff, and students while using Blackboard LMS and other learning technologies. Provides university-wide support relative to the Learning Management System (Blackboard).

Principal Duties and Responsibilities

FUNCTIONS:

Learning Management System (Blackboard) System Administration

Faculty & Student Support

Blackboard User Education and Training

DUTIES AND RESPONSIBILITIES:

Learning Management System (Blackboard) System Administration

Assist the Blackboard administrator in testing system upgrades and communications to users.

Assist in creating/removing users, modifying user security settings, creating/managing security roles.

Remain current on new Blackboard updates, features and changes.

Faculty & Student Support

Assist faculty & students with technical issues.

Troubleshoot OS, internet browsers, and internet-security software issues to assist faculty & students is resolving compatibility issues.

Escalate tickets to Blackboard Support in the Blackboard Administrator's absence.

Create base courses & provide content copy per faculty requests & support online 3rd party staff by providing appropriate access and assistance.

Blackboard User Education and Training

Assist in distributing training tips and resources with faculty & students.

Provide training for faculty in utilizing best practice, instructional design methodologies.

Assist in creating content and training materials for faculty & students as needed.

Minimum Job Knowledge, Skills and Abilities

Experience working in a Learning Management System.

Communication skills, both verbal and written.

Outstanding problem-solving skills.

The ability to continue to learn in a technical and professional capacity.

The commitment to providing a high level of service to our customers.

Minimum Qualifications

Bachelor's Degree, Information Technology; Information Security, Business, or Education

One year of experience

Preferred Qualifications:

Experience with remote user support ie Teams, Collaborate, Zoom etc.

Familiarity with MicroSoft Office products

Excellent computer skills

Shawnee State University offers a competitive starting salary (commensurate with overall qualifications) including an attractive benefits package. See Overview of Employee Benefits for more information. Some of our benefits include:

Paid Holidays

Paid Winter Break in December

Medical, Dental, and Vision Insurance

Tuition Waiver

Life Insurance

Retirement Plans