ISAC Navigator

Summary

The Immigrant Services and Connections (ISAC) program is a five inter-agency collaborative partnership led by JFCS serving immigrants and refugees in Allegheny County. ISAC, a program of the Allegheny County Department of Human Services, connects refugees and immigrants to resources and serves the immigrant population in two ways: through short-term assistance in the community, and also through service coordination. The ISAC Navigator is a part-time, temporary position that will assist clients through both methods of service, aiming to help immigrant families learn to access services independently. The ISAC Navigator supports Service Coordinators in carrying out their daily responsibilities, facilitates office hours (in-person and virtual sessions where clients are assisted with mail, phone calls, voicemails, applications, and referrals in their preferred language through use of interpretation), and contributes to strategies for addressing the structural and systemic barriers facing immigrant and refugee populations.

Essential Functions

Assist clients in navigating different arenas (public benefits, medical, childcare, court, school enrollment, food pantries, etc.).

Assist other ISAC staff during times of high demand with various administrative and programmatic tasks.

Assist with marketing activities/outreach including but not limited to staffing an ISAC table at community events, presenting to groups, and assisting in preparing and shipping ISAC promotional materials.

Enter client data and case notes into the database system within a specified time frame.

Attend ISAC monthly meetings and check in meetings with supervisor.

Complete navigation multi-agency worksheet.

Complete extensive training through the Immigrant Services and Connections program to build knowledge around serving the student population and the community resources available.

Qualifications

Bachelor's degree in social services, education, or related field.

Minimum 3 years of experience with adult education services, service coordination, barriers reduction and support or other social services.

Skills and Competencies

Data entry and willingness/capacity to learn new information systems.

Experience with program support tasks such as customer service preferred.

Excellent organizational and communication skills as well as the ability to work under strict deadlines.

Ability to work as part of a team and collaborate with project stakeholders as needed.

Willingness to learn new skills and apply them quickly.

Experience preferably immigrant social services.

Sensitivity to the cultural difference of clients and staff from diverse backgrounds.

Language skills a plus but not required.

Client confidentiality and professionalism a must.

Hours

20 hours per week, Monday-Friday.

Additional Eligibility Requirements

Act 33/34 clearances

Work Environment

Part-time, temporary position, some evening work required.

This position requires use of personal vehicle for local travel.

Physical Demands

Prolonged periods sitting at a desk and working on a computer.

Requires the ability to lift, pull and push up to 40 pounds.