Information Technology Analyst

Key Responsibilities:

Provide deskside and remote support for internal staff on software, hardware (computers, printers, mobile devices), and business applications.

Backup, image, configure, and ship computers and peripherals to vendors and end users.

Assist with administrative and project tasks including lease return processes and other company initiatives.

Receive and manage work requests via in-person interactions, automated service queues, and leadership directives.

Work independently and collaboratively to meet service level expectations.

Track and report program delivery metrics as required.

Support extended hours when requested and travel to other 3M locations as needed (valid driver’s license required).

Required Skills & Experience:

Minimum 2–3 years of relevant IT support experience.

Strong written and verbal communication skills in English.

Excellent interpersonal, coordination, and analytical abilities.

Knowledge of basic business concepts and IT service delivery.

Experience with Microsoft Office 365 suite highly desirable.

Good systems analysis and/or programming skills.

Awareness of IT opportunities and initiative to suggest improvements.

Previous experience in a manufacturing environment is an asset.

Bilingualism (French/English) is required.

Education:

Bachelor’s degree in a related field or college diploma preferred.