Operations & Client Success Manager

Job Description

$45,000–$65,000/year Full-Time Mostly Remote (Nashville, TN Area) Flexible Schedule + PTO

Do you light up when you make clients feel taken care of?

We’re looking for someone who is obsessed with delivering an incredible client experience and loves keeping a fast-moving team running smoothly. In this role, you’ll be the operational heartbeat of a growing real estate media company - supporting photographers, editors, and VAs, solving problems before they even happen, and constantly improving the way we serve our clients. If you thrive in a team environment, take pride in staying organized, and always go the extra mile for others... this might be the perfect fit.

About the Company

We are a fast-growing real estate media company serving agents, teams, and brokerages across the Nashville area. Our team captures stunning property visuals and delivers a best-in-class customer experience. We move fast, care deeply about clients, and believe a strong team is the backbone of everything we do.

About the Role

This is a full-time (40 hr/week), Monday - Friday, 9 AM - 5 PM position designed for someone who loves a blend of operations, client communication, and team coordination. You’ll play a key role in improving workflows, supporting both internal team members and clients, and helping the business run like a well-oiled machine.

This role is mostly remote, but you must live within 45 minutes of Nashville for occasional in-person team meetings and real estate events.

What You’ll Do

Serve as a main point of contact for clients with warmth, clarity, and professionalism

Go above and beyond to create exceptional client experiences

Support and coordinate photographers, editors, and VAs across multiple projects

Manage scheduling, task delegation, and communication across the team

Monitor workflows and identify process improvements

Keep projects organized and moving forward in a fast-paced environment

Assist with onboarding new clients and maintaining strong relationships

Answer questions from team members and help wherever needed

Use and learn multiple software tools to streamline operations

Tools You’ll Use

You don’t need to know these all on day one - but you must be tech-savvy and very comfortable learning new platforms quickly.

We currently use:

Slack

Quo (formerly OpenPhone)

Box

Google Drive

Spiro

Monday

Soon: CRM (PipeDrive or Go High Level)

Who We’re Looking For

Must Haves:

Based within 45 minutes of Nashville, TN

Strong admin/operations background

Excellent written and verbal communication

Obsessed with client experience and service excellence

Trustworthy, reliable, and highly responsive

Comfortable in a fast-paced environment with multiple projects

Exceptionally organized and detail-oriented

Tech/computer savvy and confident learning new platforms

Team-focused: willing to pitch in and help anyone

Proactive problem-solver who takes initiative

Bonus (Not Required):

Experience in real estate or adjacent industries (ex: transaction coordinator)

Experience supporting sales, customer success, or client relations

Experience working remotely

You’ll Love This Role If You Are:

Energized by making clients feel supported and valued

The “glue” that keeps a team running smoothly

Proud of being organized and efficient

Great at anticipating needs before others see them

Someone who thrives in a growing, evolving company

Ready to bring structure, positivity, and ownership every day

Pay & Perks

$45,000 - $65,000/year depending on experience

Flexible schedule (within 9 AM–5 PM core hours)

Paid time off

Paid holidays

Occasional in-person team events and brokerage gatherings

Supportive, team-oriented culture

Growth opportunities as the company expands

*Please note: health insurance and 401k are not currently included.

Schedule

Full-time: 40 hours/week

Monday through Friday

9:00 AM – 5:00 PM Central

Mostly remote, with occasional local in-person meetings/events

We’re Growing Fast - And We Want Someone Who Will Grow With Us

If you’re dependable, team-focused, client-obsessed, and excited to bring energy and structure to a dynamic company, we’d love to meet you.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, or any other legally protected status.Company Description

At REPP Talent, we recruit high-quality, service-driven creatives for real estate media companies nationwide. Our goal is simple: find great people, create lasting matches, and help small businesses grow through better hires.

Full-time

Fully remote