SVS Vision- Retail Assistant Manager - Walker, MI (Grand Rapids)

Job Description

Since 1974, SVS Vision has helped our customers lead better lives through better vision. As a Michigan-based company with over 80+ offices in 9 states, we have grown to be one of the largest optical companies in the Midwest with the help of our devoted employees. We are a family-oriented company that takes pride in recognizing and rewarding our employees for their hard work and dedication. We trust our company philosophy makes for an exciting and fun work environment where our employees can thrive while providing the best customer service possible. Our pledge to our employees has never wavered, as seen in our remarkable longevity with the opportunities for growth within the company, above-market salaries, and exceptional benefits.

Additionally, SVS offers an employee referral bonus where you are awarded substantial additional earnings for qualified employee referrals. Managers and Assistant Managers also enjoy flexible schedules and the ability to manage their stores like a business using the SVS Vision procedures.

Job Summary:

SVS Vision Assistant Managers will be responsible for “hosting the party” on the sales floor while managing, training, and coaching staff members. Additionally, Assistant Managers will oversee customer service topics including but not limited to sales, being present on the sales floor, troubleshooting problematic lenses or frames, styling patients, and specific administrative duties. Assistant managers work in a team of eye care professionals including optometrists. Their priority is to ensure quality service to the customers receiving eye examinations or picking out corrective lenses. Assistant managers need to have a thorough understanding of the different types of optical aids available, and their duties usually include:

Duties/Responsibilities:

Provide a unique and excellent customer service experience for each patient

General optician and receptionist duties

Meet and exceed stores sales goals

Assigning KPI’s to staff

Answering phones to assist patients

Scheduling appointments/managing the appointment book

Coaching, training, and developing employees

Day-to-day store operations

Weekly and monthly reporting

Managing employee payroll hours

Enforcement of corporate policies and procedures

Ability to participate in an active and busy environment

Required Skills/Abilities:

Professional communication skills

Strong attention to detail

Adaptable to change

Teamwork oriented

Excellent customer service skills

Ability to learn optical knowledge

Strong problem-solving abilities

Leadership/team-building skills

Organizational skills

Knowledge of store merchandise and trends

Benefits and Perks:

Energetic environment

Flexible schedule

Paid vacation

Paid mileage

Paid holidays from date of hire

Monthly Sales bonus

401K plans

Affordable medical and dental benefits

Vision benefits

Life and disability insurance

Employee assistance program

Company sponsored discounts on many useful items and services

Professional training

Licensed and CE reimbursement (licensed states only)

Yearly performance reviews

Rewards and recognition for outstanding performance

Opportunity for growth and promotions within the company

Full-time