Customer Service Representative

Job Title: Customer Service Representative

Location: Pune, Maharashtra, India

Job Type: Full-Time

Experience: 1–2 Years

Client Name: Ps Epicure Pvt Ltd

Apply directly via our ATS link: prolegion.com/marketplace/bdc81400-05b7-4e09-8a30-d4b887e58de1/customer-service-representative?utm_source=postjobfree

Job Description:

We are looking for confident, dedicated, and highly communicative Customer Service Agents to join our growing team. This role involves handling inbound calls for a U.S.-based logistics company, assisting customers with shipment inquiries, providing updates, resolving basic issues, and supporting sales and service teams.

As part of our outsourcing team, you will play a key role in ensuring smooth and professional communication with clients across the U.S. logistics and transportation sector.

Key Responsibilities:

Handle inbound customer calls related to freight shipments, order status, and service inquiries.

Provide accurate and timely information regarding logistics services.

Coordinate with internal teams to ensure smooth dispatch, tracking, and issue resolution.

Maintain a professional tone and high-quality customer experience on every call.

Log call details and update systems (CRM, TMS) as needed.

Requirements:

Excellent verbal communication skills in English.

Confident and customer-focused approach.

Ability to handle calls professionally and calmly under pressure.

Willingness to work night shifts aligned with U.S. business hours.

Prior experience in BPO, customer service, or logistics.

What We Offer:

Fixed salary plus daily incentives.

Full training on U.S. logistics processes.

Opportunity to grow within the company.

Supportive and professional work environment.

Note:

1. Applications will only be accepted through the ATS link provided above. Profiles shared through other means will not be considered.

2. Prolegion does not charge any fee from candidates at any stage. If anyone approaches you for money in exchange for this opportunity, treat it as fraud and report it to us immediately.