Night Audit (Winter Season)

Target Start Date:11/01/2025

As our recruitment video says “Not your ordinary 9 to 5”.

We look for applicants that share in our passion for the outdoors and will embrace all that SilverStar has to offer.

SilverStar is part of the POWDR Group. POWDR is an Adventure Lifestyle Company® that is locally-focused and delivers soulful experiences because that’s what matters to our guests and communities.

The Front Desk Night Auditor is the primary after-hours contact and specialist responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various property operating reports, project management and emergency response. Night Auditors are required to work from 11pm to 7am on the front desk. They will make room reservations, provide information and services to guests and receive payment for services as well as specific night duties including the entering of accounting information and property security. In addition to their regular work duties, the Night Auditor must provide consistently high levels of customer service, ensuring that all patrons enjoy their stay, and act as a spokesperson for the property and mountain at all times.

Top four reasons to work at SilverStar:

Flexibility: we will work with you to create a schedule that works for both the employee and SilverStar, allowing you lots of time to get out and enjoy ski/boarding/biking/hiking etc. Networking: working closely with all Departments and building friendships that will last a lifetime, with both employees and guests. Growth: the opportunity to expand your skills and knowledge through training and development. Work in a fast-paced, friendly environment. Safety: this has always been our top priority for both our employees and guests. Since the Pandemic we have updated our policies. Please check our COVID-19 Health and Safety commitment link here:

Employee Benefits:

As an employee there are many benefits including:

Free Season Pass (Winter and Summer)

Free Season Pass for Revelstoke (Winter)

Free Lift Tickets to all POWDR-owned Resorts – COVID-19 Travel Dependent

Free Staff Bus to and from Vernon

Free Ski/Snowboard Group Lessons (Winter)

Employee Health and Wellness Program including EFAP services

Discounts on Food & Beverage, Rentals, Retail and Repairs

Family and Friends benefits on Lift Tickets and Accommodation

Responsibilities:

Maintain an inventory of vacancies, reservations and room assignments

Register arriving guests and assign rooms

Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems

Daily data entry and reconciliations

Property security including travel to locations to perform checks and issue notices

Balance all room postings and outstanding charges

Balance all revenue totals of cash and credits against revenue report

Take over from the evening front desk agent shift, checking and accepting float and takings

Manage audits of access keys

Prepare property operating reports and complete audit package to laid-down standards

Correct any errors or omissions from day-shifts

Prepare Credit Card/Charge Card summaries

Maintain a high standard of personal hygiene and appearance

Perform light janitorial duties

Be the representative for SSPM and SSSR during your shift. Uphold and maintain our level of operational and guest standards

Answer enquiries regarding property services and registration by email, by telephone and in person, provide information about services available in the community and respond to guests' complaints

Present statements of charges to departing guests and receive payment

Embrace ambassadorship of the mountain and department

Knowledge, Skills and Abilities:

High School Diploma, G.E.D. or equivalent

Completion of a two-year apprenticeship program, or a college program in front desk operations or property management preferred

Experience in all aspects of customer service and people management

Strong working knowledge of hospitality industry principles, methods, practices, and technique

Strong working knowledge of accounting practices and principles

Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required

Exceptional conflict resolution, negotiation, and objection handling skills

Able to respond quickly in a dynamic and changing environment

Able to effectively communicate both verbally and in writing

High level of proficiency with Microsoft Office and property software packages

Hours:

Per week range between 20-40 F/T

Overtime as required

Possible Future Career Path:

Supervisor/Year Round Roles

Front Desk Manager

Wage $20.72/hr

At SilverStar, we intend to Play Forever. We believe there is nothing better for the soul than to live a balanced life full of adventure, and we believe those in the future should have the same opportunities we have today. To make this happen, SilverStar is committed to doing all we can to protect the environment and enable participation in adventure.

If you care about the environment and are looking for a memorable, fun role that enhances people’s lives whilst having fun SilverStar is the place to be.

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