Associate Revenue Operations Analyst

Job Description

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.

Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.

Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

The Associate Revenue Operations Analyst role will provide operational support to Analysts on the Revenue Operations Team, whose focus is on scaling current processes, tech stack management in partnership with Business Systems team, building new processes, assisting with enablement, and driving alignment and data integrity on high-priority complex new and existing deals with partner teams. This new position will support the Analysts in day-to-day operations for small deals and contract management, as well as other projects also within the Revenue Operations scope outside of deals and contracts.

This is a growing team, and the ideal candidate will be comfortable with an agile, constantly changing environment. You'll need to be adaptable and able to manage many small, day-to-day details while maintaining alignment with the rest of the RevOps team. The Associate Revenue Operations Analyst will be responsible for a variety of tasks that support both the Revenue Operations and Deal Operations functions.

In order to be eligible for this position applicants must be based in one of the following states: Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Indiana, Kansas, Kentucky, Massachusetts, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin.

What you will do:

Salesforce and Data Management:

Provide vital operational support for new and ongoing updates to Salesforce by tracking end-to-end operational processes, ensuring data integrity and procedural adherence to catch and escalate errors early

Over time, develops a strong understanding of the downstream data impacts, connecting the accuracy of details to their outcomes

Investigate routine data discrepancies in Salesforce, applying defined troubleshooting steps to resolve known issues and ensure alignment with key RevOps functions

Run pre-built Salesforce reports and conduct routine analysis to identify and resolve common data discrepancies according to documented procedures

Contribute to data cleanup projects in Salesforce by accurately executing assigned tasks to help improve overall data integrity

Demonstrated proficiency in Google Sheets and Excel for data manipulation, with the ability to adeptly use formulas like VLOOKUP, MATCH and SUMIF to organize and review data effectively

Operational Support:

Provide versatile operational support across all RevOps functions, acting as a flexible resource on small segment deals

Executing repetitive, detailed tasks with a high degree of accuracy

Manual data entry of highly detailed, nuanced information on deal data into the system for downstream use

Identifying opportunities for process automation and efficiency improvements and raise within the RevOps team, maintaining manual support while processes scale

Providing general operational support and assisting with special projects as needed

Process and Documentation:

Assist Analysts in maintaining and developing documentation and procedures for RevOps processes

Assist Analysts with testing small-scale Salesforce updates before they go live

Identify dependencies and anticipate downstream impacts of RevOps process updates

What you will bring to SmithRx:

At least 1 year of experience using Salesforce for reporting, dataloads, dashboard building, etc.

Familiarity with project management tools like Jira is a plus

Comfortable using google sheets or excel to slice and organize data for review (V-LOOKUPs, Match, SUMIF formulas are examples of excel skills required for this role)

Confident understanding of Salesforce and its core functionality, including the ability to test and validate changes

Proficiency in Excel and Google products

Highly detail oriented

Exceptional attention to detail and a proven track record of delivering high-quality, accurate work

A proactive mindset and a willingness to take on a variety of tasks

Strong analytical and problem-solving skills

Comfortable working with highly manual and detailed processes

Agile and adaptable, with a flexible mindset for a growing team in a complex and constantly changing environment

Comfortable in the weeds

Not afraid to ask questions and communicate with the rest of the team in times of uncertainty

What SmithRx Offers You:

Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance

Flexible Spending Benefits

401(k) Retirement Savings Program

Short-term and long-term disability

Discretionary Paid Time Off

12 Paid Holidays

Wellness Benefits

Commuter Benefits

Paid Parental Leave benefits

Employee Assistance Program (EAP)

Well-stocked kitchen in office locations

Professional development and training opportunities

Full-time