Dispute Resolution Specialist

Primary DetailsTime Type: Full time

Worker Type: Employee

Please see more information about QBE careers here Careers

Open to all QBE office locations nationally

6-month fixed term contract

Hybrid working, full-time hours

The Opportunity

This is an exciting opportunity for a customer focused, insurance professional to join our highly dynamic team – reporting into the Senior Manager, Internal Dispute Resolution. This role will see you fulfilling a wide range of duties for end-to-end management of complaints and dispute resolution for all General Insurance products. This will involve assessing, investigating, and critically analysing policies, legislation and expert evidence. You will be engaging with customers and both internal & external stakeholders, as well as providing technical feedback to the relevant business unit, where required, following review of a dispute.

Undertake timely and accurate responses to all complaints and disputes, providing a fair and reasonable outcome for the customer

Proactively identify systemic causes of customer dissatisfaction and contribute to the development of solutions

Manage internal and external business stakeholder relationships

Provide SME (subject matter expert) support for internal stakeholder enquiries in relation to decisions, General Insurance Code of Practice and the Insurance Contracts Act

Ensure the organisational obligations under the law and the General Insurance Code of Practice are adhered to when managing complaints and disputes

Prepare recommendations on process, product and service improvements to minimize recurrence or mitigation of issues

About You

We are looking for a confident, resolution focused individual who has a passion for delivering outstanding customer service. The ideal candidate is someone that has a wealth of experience within a similar role and can apply their skills, knowledge and expertise to ensure positive outcomes.

A confident individual with a strong background in dispute resolution

Must have extensive general insurance knowledge

Must have a solid understanding of risk, compliance, and policy

Provide gold standard service to our customers and stakeholders

Solution focused mindset with excellent problem solving and relationship building skills

Ability to influence and negotiate with internal and external stakeholders

Strong time management skills and ability to work autonomously

Application of critical thinking in review of dispute and proposed resolution

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 26 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

Life Leave, supporting the life events we all experience, leaving your annual leave for rest

Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

18 weeks’ gender-equal flexible leave for all new parents, including paid super

Voluntary super contributions and company matching

Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

A range of discounts on insurance products, car hire, hotels, goods and services

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

2021 LinkedIn Top Employer & HRD Employer of Choice

2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

Family Friendly Workplace accredited employer since 2021

Apply now

APPLY NOW and let’s make it happen!

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at

Skills:Analytical Thinking, Complaint Management, Conflict Resolution, Critical Thinking, Customer Value Management, Financial Risk Management (FRM), Insurance Underwriting, Intentional collaboration, Managing performance, Portfolio Management, Risk Management, Stakeholder Management, Strategic Management, Time Management, Working Independently

Application Close Date: 31/10/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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