Customer Service Representative

Job Description

Description:

Mainstar Trust, located in Onaga, KS offers custodial services for self-directed retirement accounts and we are currently seeking detail orientated and self-motivated candidates to join our growing Customer Service team. This is a full time position with the ability to work a hybrid schedule upon the successful completion of new hire training.

Essential Duties/Responsibilities to be performed with or without accommodation:

Assists accountholders and representatives via the telephone

Inputs new accounts and ongoing maintenance to the account

Utilizes database and Trust Accounting system to process transactions and retrieve information

Regular attendance is a requirement of this jobRequirements:

Must have high school diploma/GED

One year of related work experience is preferred

Knowledge, Skills, Abilities required to perform essential functions:

Data entry

Able to multi-task

Attention to detail

Excellent communication skills

Enjoy talking on the telephone with customers

Able to effectively work in a team environment

Work Environment and Physical Demands required to perform essential functions:

Moderate noise (business office with computers, phone, printers, light traffic)

Ability to sit at a computer for an extended period of time

Regularly required to sit, stand, talk, hear, and use hands and fingers to operate a computer keyboard and telephone

Specific vision abilities include close vision requirements due to computer work

Preferred Qualifications:

IRA knowledge is helpful, but we will train the right person

Mainstar Trust Is an Equal Opportunity Employer

Full-time

Hybrid remote