Service Engineer (Team Leader)

Why this role?

KONE Malaysia is embarking upon an exciting growth phase and as such we are seeking a Service Engineer (Team Leader) to lead and manage Service Maintenance team in Penang. This role ensures services are delivered according to contract requirements, company policies, and KONE processes.

What will you be doing?

Plan, manage, and control maintenance activities

Act as the first point of contact for technicians and customers

Handle technical and operational issues related to assigned equipment

Manage maintenance costs and drive service repair sales

Accountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations

Accountable for managing the third party inspections visits and follow-up actions

Accountable for supporting the maintenance of any foreign equipment coming into the LIS base

Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues

Responsible for performing site audits

Responsible for investigating accidents and following company policy on evidence custody and internal reporting

Responsible for the control and authorization of overtime

Accountable for maintenance technicians motivation and competence development

Accountable for communication to his technicians

Responsible of defining the technician capacity need and for the technician hiring and selection process

Are you the one?

4 years of relevant supervisory experience-leading a maintenance team in elevators or escalators

Associate’s Degree in a related technical field (e.g., engineering, mechanical/electrical)

Strong understanding of safety standards, operational procedures, and customer service

Ability to coach and lead technicians, manage schedules, and monitor performance

Good communication skills

Comfortable using digital tools and technologies to support field operations

Strong customer relationship management skills

Willingness to travel within assigned areas

What do we offer?

Career progression in opportunities within a global organization.

Total reward elements that engage and motivate our employees and help us make KONE a great place to work.

Comprehensive learning and development programs covering a wide range of professional skills.

You are surrounded by fun colleagues and a lively working environment. The best part is that all leaders are great and open-minded.

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.

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At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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