Boutique Assistant

Job Mission:

As an Ambassador of the Maison, he/she is responsible for the welcoming of clients, manages waiting time and ensures that they are being taken care of in the most efficient manner.

He/she also assists the Sales Associates during a sale.

Key Responsibilities:

Client Welcoming & Waiting Time Management

Ensures an exceptional client experience at the entrance of the client(s) in the boutique

Seats client(s) when possible and offer drinks, reading, etc.

Informs client(s) about the approximate waiting time and ensures that the first available Sales Associate is taking care of the client(s), etc.

Sales Assistance

Brings and returns pieces for the Sales Associates

Assists discreetly with various tasks during a sale

Coordinates between Sales Associates and Stockist / Cashier / Voituriers

Gift wrapping

Orders taxis

Accompanies the client(s) to the door upon departure

Assists with After Sales duties (bringing pieces, etc.) without handling with payments

Daily Boutique Operations

Respects all brand and boutique policies and procedures

Participates to inventories and price labeling

Participates to the set up and breakdowns at opening and closing of the boutique

Participates to the implementation of Visual Merchandising guidelines

Orders boutique facilities (bags, drinks, edition material, office facilities, etc.)

Ensures that the boutique, windows, counters, etc. are in a perfect condition

Qualifications:

Significant experience in hospitality or luxury environments

Possess commercial acumen with good communication skills

Service and client focused

Ability to take initiatives, agile and a team player