B2B Access Network Technician

B2B Access Network Technician, Dublin, Virgin Media Ireland

About Virgin Media:

Virgin Media is the leading connected entertainment cable and broadcast business in Ireland. Every day we deliver connections that really matter for thousands of people, with multi award-winning services including superfast broadband, TV, mobile and home phone. Our Virgin Media Business division provides the fastest broadband speeds and connectivity solutions for entrepreneurs, businesses and the public sector.

Virgin Media Television, our broadcast division, is Ireland’s number one commercial public service broadcaster offering three free-to-air channels: Virgin Media One, Virgin Media Two, Virgin Media Three, as well as the Virgin Media Player. We are a significant investor in home produced content, including news, current affairs and drama, as well as offering the best in international programming. Virgin Media More, a platform exclusive channel for Virgin TV customers, offers the very best of first look premium content, including ground-breaking Irish and International drama, documentaries & sport. Our advertising sales agency, Virgin Media Solutions, creates unique, innovative campaigns for our business and for third party clients across the UK and Ireland.

Virgin Media is part of Liberty Global, one of the world’s leading converged video, broadband and communications companies with operations in seven European countries. Liberty Global is a founding member of the European Green Digital Coalition and is included in the prestigious Dow Jones Sustainability World Index. Following the challenges brought about the global pandemic, the power of connectivity to deliver positive, meaningful change to people’s lives has never been clearer. Our inclusion in these prestigious indices for the ninth year running attests to our long-standing commitment to the importance of sustainability and ensuring that we are strong corporate citizens as well as responsible stewards of the environment across the markets in which we operate.

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About the Role:

The B2B Access Technician plays a key role in delivering high-quality Enterprise services to business clients. This position is responsible for installing, testing, and maintaining dedicated B2B Enterprise solutions over fibre, copper, and wireless circuits. The technician ensures reliable connectivity for DIA, P2P and other data services while providing professional on-site support to business customers.

The role is Dublin/Greater Dublin area based.

Specific Duties & Tasks:

Perform on-site installation and activation of B2B access services (fibre, copper, wireless, leased lines).

Conduct site surveys, cable routing, and infrastructure readiness checks before deployment.

Configuration, Installation and testing of customer premise equipment (CPE) which include Ciena and Cisco switches on the Virgin Media network.

Troubleshoot service issues on-site and remotely, ensuring timely resolution within SLA commitments.

Ensuring that projects are delivered on time, within budget and to agreed standards of quality.

Collaborate with B2B Access, splicing, and Project management teams to complete service delivery.

Maintain accurate records of installations, service calls, and test results.

Support the regular software and hardware upgrades for B2B Fibre & Wireless systems across the VMIE footprint

Ensure compliance with safety regulations and telecom industry standards during field activities.

Provide clear communication and technical guidance to business customers during and after installations.

Participate in scheduled maintenance, upgrades, and emergency field support.

Skills & Expertise:

Essential:

Hands-on experience with telecom field installations (fibre splicing, copper cabling, structured cabling)

Strong understanding of network connectivity (TCP/IP, Ethernet, routing basics)

Experience with telecom test equipment (OTDR, power meters, Layer 2 & 3 Network testers, etc.)

Ability to read and interpret technical diagrams, fibre maps, and work orders

Excellent troubleshooting and problem-solving abilities

Strong customer service skills with a professional demeanour in client-facing roles

Full Valid Driving Licence

Computer literate in Microsoft Office applications

Desirable:

Diploma or certification in Telecommunications, Networking, or related field

Fiber Optics Technician Certification (CFOT or equivalent)

Cisco CCNA or CompTIA Network+

Safety training certifications (e.g., SafePass, manual handling, First Aid)

The Person:

First-class problem-solving skills who gets to the heart of the matter

The ability to communicate effectively and efficiently with the business while ascertaining the key impact/detail behind the issue/request.

A team player who can lead by example and inspire others daily.

Flexible approach to work, ability to work in a fast-paced environment and embrace change.

Extremely organised and a methodical approach to both daily tasks and project work

Ability to work under pressure to deliver tight project deadlines & resolve faults

Flexible approach to working unsociable hours

Virgin Media is an equal opportunities employer. Having a diverse workforce is critical to the success of our business

Join and you’ll be part of the Virgin Media family. You can trust us to do the right thing by you. We’re a great place to work and we offer impressive benefits too. Get ready for a generous holiday allowance, birthday day off, contributory pension, healthcare and discounts on our fantastic mobile broadband and cable.

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