Service Delivery and Admin Assistant

The Company:

Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.

About the role:

Provides key administrative support for the Service team

Administration support to the Service Team and Branch

100% compliance to Johnson Controls Safety Health & Environment Management System (SHEMS)

Responsibilities:

Assisting with monitoring & distribution of incoming emails to the Service Inbox

Answering incoming calls to the Service phone

General assistance for the Service Delivery Team:

Raising and Dispatching Work orders

Invoicing of completed work orders

Investigating disputed invoices and processing credits when required

Labour and Cost Transfers

Raising Purchase Orders including SG&A PO's

Assisting with EH&S requirements as needed

Moving time entries

Ensuring the technicians have debriefed daily and assisting where required

Following up of purchase orders, required documentation etc.

Helping the teams to reach forecast

Daily Receipting of Purchase Orders

Payroll

Accounts Payable – Maple

Running and Actioning of Admin reports

New customer account creations/modifications

New Vendor account set up

Assisting other teams where required

General support when people are on leave

What we look for:

Administration experience in a similar role

OneTeam-oriented approach

Proficient MS Office Skills

Ability to work unsupervised

Excellent written and verbal communication skills and teamwork ability

Customer service skills (Strong service orientation)

Professionalism and proactiveness

Excellent time management and work prioritisation skills

Self-starter, accurate and organised

Relationship management with both employees and customers

Ability to multi-task and meet deadlines

Only applicants who have a current right to work in Australia will be considered.

Please note pre-employment checks – including reference checks, medical, criminal record check, and drug & alcohol testing – will form part of the eligibility process.

Diversity and Inclusion

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit

How to Apply:

Click on the APPLY button to submit your application in confidence.

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