Experienced Receptionist & Private Patient Co-ordinator

Experienced Receptionist & Private Patient Co-ordinator

Private Doctors’ surgery in North Leeds LS8

Salary circa £14-16 ph dependent on skills and experience

Hours midday – 6pm daily Monday to Friday with Saturday hours to be discussed

Site based no hybrid working

Our client, The Private Doctors, is an award-winning surgery based in North Leeds providing same-day concierge GP Consulting. They are now looking to recruit an experienced receptionist/private patient co-ordinator to join their existing team.

Reporting directly to the Practice Manager, you will be responsible for all patient service and communication, both face to face and over the telephone. You will be responsible for caring for patients throughout their treatment journey, ensuring they receive five-star service throughout. This role would ideally suit an individual who has experience of working within a surgery or aesthetic clinic or who has been working within a customer centric industry delivering excellent customer service.

The role will include, but is not limited to:

Care of patients in reception and waiting area

Answering phone calls and emails

Patient appointment scheduling

Daily diary management

Preparation and filing of patient notes

General Housekeeping in reception, waiting areas and WCs

Performing administrative tasks including letters, clinic printed matter, patient surveys and new patient packs

Follow up telephone calls to patient

Responsible for screening calls to risk assess patients prior to arranging their appointment

Provide administrative assistance across a range of areas, such as photocopying, filing/archiving, sorting post, etc.

Essential Skills and Experience:

Excellent customer service, interpersonal and communication skills

Outstanding listening skills and ability to empathise with patients’ needs and concerns

Appropriate sense of discretion in dealing with varied and difficult situations

Ability to convey a positive attitude in all dealings with others, whether patients or staff members

Ability to work as a team member

Treats patients and co-workers with respect

Ability to effectively prioritise calls from patients to ensure appropriate action/scheduling

Ability to manage multiple tasks simultaneously

Excels under pressure

Highly motivated

Exceptional personal organisational skills

IT skills

Attentive to detail

Good problem solving skills

If you feel that your skills and experience match the role criteria, please send your CV by return.

INDLS