Claims Handler

We're working with a well-established and respected independent insurance broker based in Maidstone, who are looking to recruit an experienced Commercial Claims Handler to join their growing team.

This is an exciting opportunity to join a forward-thinking brokerage with a strong reputation for service excellence, offering flexibility, progression, and a collaborative working environment.

The Role:

As a Commercial Claims Handler, you'll be responsible for managing a wide range of commercial insurance claims from first notification through to settlement, ensuring clients receive a seamless and supportive experience throughout the process.

Key Responsibilities:

Handling a variety of commercial claims including property, liability, motor, and combined risks

Managing the full lifecycle of claims, from first notification to closure

Liaising with insurers, loss adjusters, and clients to ensure swift and fair resolution

Keeping clients informed throughout the claims process, providing expert guidance and support

Maintaining accurate records and ensuring compliance with FCA regulations

Working closely with Account Handlers and Executives to ensure client satisfaction

About You:

Experience handling commercial insurance claims within a broker or insurer environment

Strong technical knowledge across key commercial lines

Excellent communication and negotiation skills

Highly organised with strong attention to detail

Able to manage multiple claims simultaneously while maintaining service quality

Cert CII qualified or working towards (supported if not yet achieved)

Experience using Acturis or similar broking software (advantageous)

What's on Offer:

Salary: £35,000 per annum

Hybrid working model (3 days office / 2 days home)

25 days holiday plus bank holidays

Pension scheme and life assurance

Support for professional qualifications and ongoing development

Friendly and professional team culture within modern Maidstone offices

Real opportunity to grow and progress within a respected independent brokerage

This is a fantastic opportunity for an experienced Claims Handler looking to join a supportive and growing broker where your expertise will be truly valued.

Apply today or contact us for a confidential discussion about the role.