Customer Service Representative

JOB TITLE: Customer Service Representative

SALARY: $38,000 to $41,000, DOE

SUMMARY: Providing excellent customer service to contract holders, ensuring professional and efficient service.

DUTIES AND RESPONSIBILITIES:

Answers contract holder inquiries via phone and/ or email

Makes clear detailed notes in system concerning contract holder inquiries

Works closely with Claims Payment, and Contract Administration departments to obtain information to assist the contract holder

Explain procedures to contract holders including but not limited to: How to begin a claim; current claim status and/ or explain address requests; processes requests; for reprints of confirmation letters

QUALIFICATIONS:

One to two years related customer service experience

Ability to understand and follow written and verbal instructions

Permanent