CollegeAdvantage - Customer Service Assistant 1

Submissions must include:

Resume

Cover Letter

RTR

JOB DUTIES IN ORDER OF IMPORTANCE: (These duties are illustrative only. Incumbents may perform

some or all of these duties or other job-related duties as assigned.)

Provide basic/routine information to & resolve basic/routine complaints from internal & external customers in

response to inquiries, requests &/or complaints received in writing &/or by telephone, teletype, e-mail, in person, &/or other means of communication as front/main desk receptionist for assigned agency or subdivision thereof where the office staff spend majority of their time in field/away from their desk (e.g., answers

telephone &/or voice mail, takes messages/refers calls; greets, directs &/or registers customers; furnishes

printed materials; stocks reception area with informational materials/forms pertinent to assigned

office/department; provides general information concerning agency/sub-division operations/services; mails out

informational packages).

OR

Interviews callers to gather pertinent information concerning alleged violations (e.g., fraud, poaching);

OR

Conducts search of hardcopy &/or computerized records to verify, locate or identify status of requested

information (e.g., appeals; case files; number of imposed fines &/or suspensions; vehicle titles & VIN numbers.

information not found in LEADS).

OR

Responds to requests to schedule/reschedule inspections, rooms, appointments, medical examinations, and/or

appeal hearings for customers/staff.

OR

Provides information &/or processes transactions that do not require in-depth knowledge of applicable federal

&/or state laws, rules, policies, procedures &/or legal interpretations to respond to inquiries, requests &/or

complaints from internal &/or external customers received in writing &/or by e-mail, telephone, teletype, inperson &/or other means of communication & may involve billing for collection of payment for photocopying

records,

AND

Operates personal computer &/or computer terminal to enter, update, co

VIP Supreme Staffing LLC is an EEO Employer - M/F/Disability/Protected Veteran Status

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