Account Resolution Specialist

The Account Resolution Specialist is responsible for locating and contacting businesses and/or personal guarantors in an attempt to secure payment of outstanding debts in accordance with applicable regulatory policies as well as Weltman guidelines and client standards.

Responsibilities/Duties/Functions/Tasks:

Requests and/or mails form letters to businesses and/or personal guarantors to notify and encourage payment of delinquent accounts.

Confers with businesses and/or personal guarantors by telephone in an attempt to determine reason for overdue payment and make an attempt for payment resolution

Calculates payment arrangements and negotiates settlements which may require supervisor/client approval

Documents information about the financial status of the business and/or personal guarantors, status of collection efforts and performs data entry to update notes within the firm's computer system

Contacts businesses, personal guarantors and attorneys to provide status updates and request/supply additional information and documentation.

Obtains information to handle payments by phone

Conducts searches utilizing various skip vendor tools as well as internet and public record sources to locate business and/or personal guarantor contact information

Makes decision for next activity on the file and monitors for any required documents

Ensures all available options are utilized to achieve payment of debt

Handles files in accordance with Weltman and client standards

Maintains a high level of professionalism in all interactions

Completes all required training applicable to the assigned position

Additional duties as requested or required

Qualifications:

High school diploma or general education degree (GED)

1-3 years relevant experience in collections, accounts receivable or related industry

Goal driven to achieve top performance on monthly revenue goals

Accurate typing and data entry skills

Knowledge of basic computer operation, including internet research

Basic knowledge of Excel

Maintains composure in difficult situations

Communicates effectively verbally and in writing

Must pass background check and drug screen

Compensation and Benefits:

The expected compensation is $18.29 hr. - $22.04 hr. and potential uncapped monthly bonus

Uncapped monthly bonus opportunities (average annual potential bonus $10,500)

Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays

Bilingual is a plus (Spanish Speaking)

Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more. You can review our benefits at for more information.

Promotional opportunities from within the firm

Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc. On site "Bistro to Go" vending and fresh foods available

Free parking

Free onsite fitness center available to all employees

Physical and Mental Demands:

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain in a stationary position at a workstation. This position requires constant use of hands and fingers for typing and operating a computer and other office equipment. The employee must possess the ability to communicate information and ideas in writing and verbally. Occasional standing, walking, bending, and lifting of items weighing up to 15 pounds may be required. Close visual acuity is needed to read, analyze data, and view a computer terminal for extended periods.

Work Environment:

This position operates in a professional office environment. It is representative of those an employee encounters while performing the essential functions of this job. The employee will experience low to moderate noise levels and moderate interruptions. The workspace is well-lit and climate controlled.

EEO Statement: Weltman is an equal opportunity employer.

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.