Client Advisor

MISSION:

The IWC Client Advisor is responsible for delivering stellar client experience and for achieving the personal sales targets as well as those of the boutique. You are passionate towards networking and community building. To act as an ambassador of IWC at all time hosting clients with their satisfaction being the utmost goal.

KEY RESPONSIBILITIES:

Creates engaging and emotional client experience to clients

Offer best in class service being it in boutique or virtually, making a clear difference vs competition

Proactively recruit new prospects through networking and community building

Collects meaningful client information throughout the client journey. Records and maintains client database by applying IWC’s respective guidelines

Engage in CRM-activities such as prospect follow-up on a daily basis

Act as an ambassador in and out of the boutique, conveying passion for the brand

Achieves individual and team sales targets, KPIs

Effectively uses cross and upselling techniques as well as omnichannel tools to maximize sales

Handle general Boutique administrations and back of house operations with care

Ensure boutique operation comply with company policy

QUALIFICATIONS:

Possess entrepreneurial mindset – Autonomous, result-oriented and driven, brings initiatives, takes ownership of goals

High emotional intelligence and general education

Excellent communicator, passionate towards connecting with others and develop strong networks

Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behaviour

Creative, curious and versatile

Team player with good interpersonal competences and empathetic

Applicants with background in luxury retail sales and hospitality is a plus