Hiring Global Support Associate WFO

Position : Global Support Associate

Location: Greater Noida (Work from Office)

Experience: 4–5 Years

Working Days: Monday to Saturday (1st 3rd Saturday Off)

Shift Timing: 9-hour shift between 11:00 AM – 12:00 AM

About the Role

We are seeking a dedicated and tech-savvy Technical Support Executive to join our Examination Coordination team. This role involves ensuring seamless execution of online examinations by resolving real-time technical issues and providing prompt support via tickets, emails, and chat.

Key Responsibilities

· Monitor and manage real-time technical issues reported during online exams via Freshdesk or similar ticketing tools.

· Respond promptly and professionally to tickets, emails, and chat queries to ensure minimal exam disruption.

· Escalate critical or unresolved cases to Tier 2 Support as needed, ensuring timely resolution.

· Coordinate with the Examination Operations and Technical Teams for issue tracking and process improvements.

· Validate and generate exam codes or links following established protocols.

· Maintain detailed documentation of support cases, actions taken, and resolutions.

· Adhere to SLAs while maintaining the highest standards of service and professionalism.

Required Skills Qualifications

· Experience: 4–5 years in Customer Support, Helpdesk, or Technical Support roles.

· Communication: Strong verbal and written communication with the ability to handle pressure situations tactfully.

· Technical Knowledge: Familiarity with Freshdesk or similar tools; basic understanding of system troubleshooting.

· Coordination Skills: Strong interpersonal and multitasking abilities to manage multiple exams and issues simultaneously.

· Analytical Thinking: Proactive problem-solving skills with attention to accuracy and timelines.

Why Join Us?

· Be part of a dynamic team driving smooth and secure online examination experiences.

· Gain exposure to cutting-edge educational technology and real-time operational management.

· Enjoy a supportive work culture that values initiative, collaboration, and growth.

Application Process :Ready to make an impact?

Send your updated resume to .