Patient Navigator

Job Details

Entry

Columbus, OH

Full Time

$17.00 - $23.00 Hourly

Description

Summary: The Patient Navigator will work to engage patients in taking care of their health with an emphasis on Medicaid patients. The Patient Navigator will call patients who miss medical visits or are otherwise not receiving needed medical services. The Patient Navigator should display customer service skills to assist with retaining patents in our practice.

Reports to: Quality Manager

Manages: No

Dress Requirement: Business Casual or Scrubs

Work Schedule:

Monday through Friday during standard business hours

Times are subject to change due to business necessity

Non-Exempt

Key Responsibilities:

Complete outreach calls to patients who miss their medical visits to get them scheduled for care. Schedule patient visits

Complete outreach calls to patients due for medical care such as wellness visits, routine medical care based on the patient’s chronic medical conditions, and more. Depending on organization priorities, may be asked to call patients who are due to pick up medications from our retail pharmacy or contact patients who had an internal referral ordered but not scheduled. Schedule patient visits

May use UnityPHM platform to text patients who are difficult to reach

When patients express a poor experience as the reason for not continuing to receive medical care, the Patient Navigator will use customer service skills to attempt to retain the patient in our practice and share patient concerns with the compliance department.

When patients express social difficulties like transportation issues or running out of insurance, the Patient Navigator will assist in educating the patient, connecting them to insurance application, or connecting the patient to a CHW

Work collaboratively and effectively within a team

Establish positive, supportive relationships with patients

Motivate patients to be actively engaged in their health

Effectively work with people (staff, clients, doctors, agencies, etc) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Equipment Operated:

Telephone

Computer

Printer

Fax machine

Copier

Scanner

Other office equipment as assigned

Facility Environment:

Heart of Ohio Family Health operates in multiple locations, in Columbus, OH. All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways and private toilet facilities. All facilities are ADA compliant.

The office area is:

kept at a normal working temperature

sanitized daily

maintains standard office environment furniture with adjustable chairs

Physical Demands and Requirements: these may be modified to accurately perform the essential functions of the position:

Mobility = ability to easily move without assistance

Bending = occasional bending from the waist and knees

Reaching = occasional reaching no higher than normal arm stretch

Lifting/Carry = ability to lift and carry a normal stack of documents or laptop

Pushing/Pulling = ability to push or pull a normal office environment

Dexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quickly

Hearing = ability to accurately hear and react to the normal tone of a person’s voice

Visual = ability to safely and accurately see and react to factors and objects in a normal setting

Speaking = ability to pronounce words clearly to be understood by another individual

Qualifications

Requirements:

Education or Experience: One-year experience in medical field or customer service role strongly preferred AND/OR education as community health worker, medical assistant, public health, social services, or similar background preferred

Background check and fingerprinting

Multilingual candidates (especially those speaking languages most prevalent in Heart of Ohio Family Health facilities: Spanish/Somali/Nepali/Haitian Creole) are encouraged to apply.