IT Help Desk Technician

Characteristics of a strong candidate * Strong interest in confidential, non-partisan public service; * Flexibility to recognize and respond to changing priorities; * Ability to communicate clearly and patiently with non-technical users.

Salary and benefits The current starting salary is $23.25 per hour or $48,360 per year.

We offer our staff merit-based salary increases, opportunities to learn and grow in their careers, and a comprehensive state benefit package including: Medical Coverage * Quality, affordable, and competitive medical benefits.

Dental, Vision and Basic Life Insurance * Dental, vision, and basic life insurance premiums are free after completed eligibility period.

Leave * Paid time off, including vacation, personal, and sick leave.

* 11 paid holidays per year.

* Childbirth/Adoption leave.

Ohio Public Employees Retirement System * OPERS is the retirement system for State of Ohio employees.

The employee contributes 10% of their salary toward their retirement.

The employer contributes an amount equal to 14% of the employee's salary.

Deferred Compensation * The Ohio Deferred Compensation program is a 457(b) voluntary retirement plan.

Minimum qualifications * 2-year IT-related degree or equivalent certification; * Basic knowledge of Windows operating system; * Familiarty with Microsoft Office; * Strong communication and customer service skills; * Strong problem-solving skills; * Strong attendance record.