Customer Service Assistant 2 - Multiple

What You Will Do at ODM: Office: Operations Bureau: Network Management Classification: Customer Service Assistant 2 (Multiple Positions) Job Overview: The Ohio Department of Medicaid (ODM) is seeking multiple experienced customer service professionals.

As a Customer Service Assistant 2, your responsibilities will include but are not limited to: * Operate in a call center environment answering questions from Ohio Medicaid applicants, credentialists and other stakeholders * Screen applications for individuals, groups and organizations * Screening will include, but is not limited to: verifying licensure, ensuring that the applicant(s) is not sanctioned and ensuring the accuracy of the information documented on the Ohio Medicaid Application * Respond to emails * Assist with maintaining and updating provider records and files * Prepare & maintain reports concerning production activities * Participate in training for user acceptance testing & preparing data clean-up activities in preparation for the new Provider Network Management (PNM) module.

* Provide customer service resolving issues for applicants, credentialists, & other stakeholders by means of email communication, phone, & chat 9 mos.

trg.

or 9 mos.

exp.

in office practices & procedures; 9 mos.

trg.

or 9 mos.

exp.

in public relations or customer service that included techniques for handling difficult people; 9 mos.

trg.

or 9 mos.

exp.

in typing, keyboarding, data entry or word processing; 9 mos.

trg.

or 9 mos.

exp.

in operation of personal computer.

* Or equivalent of Minimum Qualifications for Employment noted above.

Job Skills: Customer Service